eCommerce Senior Business Analyst

About the role:

As an eCommerce Senior Business Analyst, you will collaborate closely with retail, digital, and technology teams.

 

Acting as a critical conduit between business stakeholders, Product Owners, and delivery enablement teams, you will translate retail objectives into clear, actionable requirements that support the delivery of high‑quality digital solutions.

 

You will work across eCommerce platforms and end‑to‑end customer journeys, contributing to the broader retail digital transformation by enhancing capabilities, improving processes, and evolving ways of working. This position is well suited to a customer‑centric professional with strong commercial acumen and the ability to deliver meaningful outcomes within complex digital environments.

 

Key responsibilities: 

 

• Partner with retail, marketing, markets, and digital teams to understand business objectives and customer needs, shaping solutions that enhance the online shopping journey.
• Gather, analyse, document, and validate functional and non‑functional requirements across e‑commerce platforms, including product catalogue, checkout, promotions, and loyalty.
• Facilitate workshops, stakeholder interviews, and working sessions to clarify requirements, refine scope, and support solution design.
• Analyse current‑state processes and customer journeys, identify improvement opportunities, and contribute to future‑state design and faster speed‑to‑market.
• Support agile delivery activities by working closely with development and Quality Engineering teams to clarify requirements, resolve issues, and ensure solutions meet agreed outcomes.
• Analyse online performance metrics (e.g. conversion, basket size, customer journey) to identify opportunities to optimise pricing, promotions, and product availability.

About you:

You’re an experienced Senior Business Analyst who brings a strong retail and customer‑centric mindset. You’re comfortable working with both business and technical teams and have a proven ability to translate complex needs into clear, practical solutions. Ideally you’ll also have:

 

• Proven experience delivering digital or e‑commerce initiatives, ideally within a retail environment.
• Strong capability in requirements gathering, documentation, and validation using modern business analysis techniques.
• Excellent communication and stakeholder engagement skills, with the ability to work effectively across business and technical audiences.
• A solid understanding of e‑commerce platforms, web technologies, UX principles, and digital analytics.
• Experience working in Agile delivery environments using tools such as Jira and Confluence.

 

Don't Meet Every Requirement?

We encourage you to apply anyway. We are looking for individuals with diverse experiences and are keen to hear from those who believe they have the drive and potential to succeed in this role.

How to apply:

Ready to take on the challenge? Click “apply” now! Applications will close 17 May 2026 and will only be accepted via our careers site.

If you have any questions about the role, or experience any issues submitting your application, please email careers@foodstuffs-si.co.nz

Join us in feeding the South Island.

Why join us?

• Our approach to flexible working is based on trusting and empowering our people to manage their time and deliver results while balancing the needs of their personal lives.
• We’re committed to equitable outcomes, and we offer additional paid parental leave, free period products and financial health checks to name a few.
• We support your wellbeing with Southern Cross health insurance for you and your family after a qualifying period, discounts at local gyms, access to online wellbeing tools, and a prayer and privacy room onsite.
• We offer continuous learning and professional growth, as well as access to our extensive online training library and endless opportunities.
• We’re proud of our supportive team environment, and our positive and friendly culture that’s made fun by Furry Friend Fridays and monthly social events!
• We’re a Pride Pledge organisation, and we are committed to an inclusive workplace where everyone thrives, every day and we celebrate our diversity as strength.
• Our Papanui based office has free carparking, an in-house café.

About us:

We’re a team of 14,000 who make sure South Islanders have access to the groceries and essentials they need. Proudly 100% Kiwi-owned and operated, our co-operative has more than 180 PAK’nSAVE, New World, Four Square and On the Spot stores feeding the South Island.

 

We value being at the heart of our communities, like we’ve always been, to make the South Island a better place – for today and for many generations to come. From sunny Golden Bay all the way to Stewart Island, there’s a Foodstuffs store serving you and your whānau.

 

Our success is down to our people who bring their skills, experience, passion, and expertise to make Foodies an amazing and rewarding place to work. Our co-op has a wide variety of roles to offer, and endless opportunities for development.

Our values:

At Foodies, together we drive success to be our best and care for our whānau. We recognise that it takes a collective effort to achieve success, and we thrive on fostering a culture of collaboration to drive innovation and embracing challenges as a united team. We are committed to supporting our people, and to positively impact the lives of South Islanders every day.