Cafe Waiter- Templeton Garden Hotel

Introducing Miiro… Inspired by the Latin word meaning ‘I wonder’ or ‘I marvel’, we encourage our guests to pause, to look around and to savour every moment. Our name and double vowel reminds us of a mirror, speaking to the idea of self-reflection and echoing the spirit of our locations.

At Miiro, we believe there’s a better way to travel. A way that is more thoughtful and personal. And since our hotels are in Europe’s most interesting neighbourhoods, we also encourage guests to discover new places — on their own terms and in an authentic way. Ultimately, we want to make sure guests go home inspired and reinvigorated because they’ve had a brilliantly considered stay.

Creating ‘Brilliantly Considered Stays’ is the essence of our brand. Stays that bring our guests closer to the local culture and their stories.

The Role:
We are seeking a passionate Cafe Waiter to help our team, ensuring the highest standards of product quality, customer service, and operational efficiency. This role requires a hands-on approach, creativity in menu offerings, and strong leadership skills to drive the cafes success. 

Key Job Responsibilities

· Prepare and serve drinks: Know and prepare a variety of cold and hot cafeteria beverages.

· Attend to customers: Take orders and serve drinks efficiently and with excellent customer service.

· Maintain bar cleanliness: Clean and sanitize the bar, utensils, and work surfaces.

· Process payments: Handle cash and credit cards, ensuring transactions are accurate.

· Control bar inventory: Monitor the stock of drinks and other supplies, and report replenishment needs.

· Respond to customer requests and complaints: Resolve issues quickly and effectively.

· Collaborate with the floor team: Coordinate with waiters to ensure correct order delivery.

· Report any problems, requests, conflicts, or incidents to Supervisors and Managers: Communicate any situation that requires immediate attention.

Customer Service

· Demonstrate service attributes in accordance with industry expectations and company standards to include:

· Being attentive to guests & understand and anticipate guest needs

· Accurately and promptly fulfilling guest requests

· Maintain a high level of knowledge which will enhance the guest experience

· Demonstrate a service attitude that exceeds expectations

· Take appropriate action to resolve guest complaints

· Appreciate the dynamic nature of the hotel industry and extend these service attributes to all internal customers

· Be able to promote the hotel products and services