Customer Experience Administrator

About the role  

The New Zealand Law Society is transforming the way learning is delivered, and our Continuing Legal Education (CLE) team plays a key role in supporting the ongoing professional development of the legal profession in Aotearoa. 

We are looking for two Customer Experience Administrators who thrive in a customer‑focused environment and take pride in delivering high-quality, professional support. These roles combine customer service, administration, and hands-on support for live learning events, with some positions also having a strong focus on the quality, accuracy, and presentation of learning content. 

Reporting to the Customer Experience Manager, you will support learners before, during, and after learning activities, working closely with Event Delivery Leads and the wider CLE team to ensure a smooth, positive learning experience for the legal profession. 

This is an excellent opportunity for people who enjoy helping others, have great attention to detail, and want to contribute to meaningful, purpose driven work 

Key responsibilities include: 

• Responding to enquiries from the profession via the CLE inbox, 0800 number, and online systems 
• Providing accurate information about courses, registrations, learning platforms, and events 
• Supporting learning before, during, and after learning activities. Some travel and out-of-hours work is required. 
• Managing course and event administration, including registrations, attendance tracking, certificates, invoicing, refunds, and reporting 
• Maintaining accurate learner and course information in internal systems  
• Formatting, preparing, and proofing CLE course materials, workbooks, and resources using templates and style guides (for content-focused roles) 
• Preparing and formatting PowerPoint and Word-based course materials provided by presenters 
• Coordinating content sign-off processes and identifying issues to resolve with Event Delivery Leads 
• Working closely with Event Delivery Leads and the wider CLE team around event delivery when required 

Our ideal applicant will have: 

• Proven experience in a customer-facing or support role 
• Experience in an administration; experience in content formatting, editing, or publishing is an advantage 
• Strong written and verbal communication skills and a professional, empathetic approach 
• High attention to detail and accuracy 
• Strong organisational skills and the ability to manage multiple tasks and deadlines 
• Confidence using systems and digital tools 
• A calm, customer-focused mindset and willingness to support live events when required 

We are looking for candidates who share our purpose of Kaitiaki of an exemplary legal professional in Aotearoa and understand how our values of Kaitiakitanga – tāria te wā, Manaakitanga and Pono underpin the work we do at New Zealand Law Society.  

What we can offer  

Become part of an exceptional team in a dynamic organisation, where the work is challenging and rewarding. We offer a cohesive workplace culture across our organisation with a number of social activities to come together across teams to connect and collaborate with colleagues. Your development and growth will be nurtured, and your work recognised and valued.   

It is important that the Law Society can attract, support, and retain quality staff and one of the ways we can achieve this is by offering employees some flexibility to manage their work/life balance. We embrace flexible working to support our staff to deliver their best and achieve a good work-life balance and to connect and collaborate with others by providing a hybrid approach sharing your time between the office and home.  

Other benefits of working at the Law Society include:  

• Three days Special Leave to use during our annual close-down period between Christmas and the new year  
• Discounts and benefits as part of our membership Partner Programme  
• Competitive remuneration  

Diversity and inclusion are important to us, and the Law Society is keen to ensure that appointments reflect Aotearoa New Zealand’s multicultural society. Applications from a diverse range of backgrounds are encouraged.  

About the Law Society 

The New Zealand Law Society Te Kāhui Ture o Aotearoa is the professional body for barristers and solicitors in New Zealand. The Law Society regulates all lawyers practising in New Zealand and is the membership organisation for practising lawyers. With 13 branches throughout the country, the Law Society is the Kaitiaki (guardian) of the practice of law in Aotearoa New Zealand and the consumers of legal services. 

How to apply 

If you would like to apply, please submit your CV and cover letter through Seek. 

Applications close 5pm, Friday 15 May 2026 

Shortlisting may occur whilst the advertisement is open, so we encourage you to make an early application. 

For a confidential discussion and additional information, including the position description, please contact the People and Culture team at human.resources@lawsociety.org.nz 

Applicants for this position must have NZ residency or a valid NZ work visa.