Leve1 Onsite Support Engineer

Blue Connections IT, now proudly part of Atturra LTD an ASX listed company, continues to be one of Australia’s most trusted providers of IT solutions and managed services. As an Atturra company, we are strengthening our capability and scale, bringing together two highly respected Australian technology organisations. For 28+ years, Blue Connections has delivered best-in-class IT solutions to Australian enterprises and government departments. We’re proud to partner with Tier 1 vendors including Lenovo, HP, HPE, Cisco, Microsoft, Palo Alto Networks, and Fortinet. Our award-winning team was recently recognised by the CSIA, ARN Innovation Awards, and AFR Most Innovative Companies.

We’re not just about tech—we’re about people. We offer a vibrant, inclusive culture, and career growth.

We’re currently seeking an experienced Level 1 Onsite Support Engineer to join our high-performing team. If you’re passionate about hands-on IT support, thrive in dynamic environments, and love being on the road and providing solutions for our clients, this is your opportunity to make an impact.

What You’ll Do

• Deliver onsite support, installation, and maintenance of IT equipment (laptops, PCs, servers, routers, switches, etc.)
• Collaborate with remote support teams to configure and deploy devices
• Troubleshoot hardware and software issues with professionalism and urgency
• Provide user training and support on systems and applications
• Maintain accurate service records and inventory logs
• Provide backup support for allocation of hardware service tickets
• Ensure compliance with IT security and safety protocols
• Travel to customer sites across Victoria (vehicle required; reimbursement provided)
• Participate in after-hours support when needed
• Work closely with sales, engineering, and technical teams to deliver exceptional service

What You’ll Bring

•A full, valid driver’s licence and access to a reliable vehicle (company vehicles also available)

•A strong understanding of IT hardware, operating systems, networks, and applications

•A degree in Computer Science, IT, or a related field (or equivalent experience)

•Excellent communication and customer service skills

•A proactive, solutions-focused mindset and the ability to work independently

Why Join Blue Connections IT?

•Work with Australia’s top-tier clients on exciting, complex projects

•Access elite training, vendor certifications, and clear career pathways

•Be part of a collaborative, innovative, and supportive team

•Enjoy flexible working, industry recognition, and a culture that backs your growth

•Certified as one of Australia’s Best Workplaces and Best Workplaces for Women

•Perks include monthly food trucks, fresh fruit, modern breakout spaces, and more!

Ready to take your IT career onsite and on the road?

Apply now and be part of a company that values your growth, your ideas, and your future.