Desktop Support Engineer - Nightshift - Remote

Summary:

Blue Connections IT, now proudly part of Atturra LTD an ASX listed company, continues to be one of Australia’s most trusted providers of IT solutions and managed services. As an Atturra company, we are strengthening our capability and scale, bringing together two highly respected Australian technology organisations.

We are seeking a dedicated Desktop Support Engineer to join our team during in a fully dedicated, fully remote nightshift role. As part of our Enterprise Service Desk team, you will work within a supportive environment providing Level 1 technical support, you will work with top-tier tech partners, and gain hands-on experience with Microsoft 365, Windows OS, Active Directory, and networking.

This role is crucial for ensuring the smooth operation of IT systems and providing exceptional support to our customers. In your role as a Nightshift Desktop Support Engineer, you will be responsible for troubleshooting and resolving technical issues, contributing to the overall efficiency and productivity of our organisation, and helping to ensure that our customers have reliable and dedicated support 24/7.

Responsibilities:

• Deliver remote Level 1 support in a dedicated nightshift role working in 7 days on / 7 days off roster.
• Act as a customer advocate, ensuring timely responses to requests for technical assistance in person, via phone, or electronically within dedicated nightshift business hours.
• Troubleshoot, manage and resolve IT issues.
• Research solutions using available intranet and knowledge databases.
• Track and route problems and requests and document resolutions.
• Advise user on appropriate action, sometimes education of user is required.
• Document support activities in the ITSM system.
• Follow customer specific guidelines and processes to ensure tickets and requests are managed effectively and efficiently. Identify and effectively prioritise situations requiring urgent attention.
• Stay current with system information, changes, and updates.
• Maintain excellent communication with all end users and other members of the technology department.
• Learn from & collaborate with experienced IT professionals

What You Bring:

• Associates or Bachelors degree in Computer Science or related field.
• Knowledge and experience of IT desktop services & application support practices.
• 2-3 years working in a service desk / desktop support role.
• Strong knowledge of Windows desktops and notebooks, as well as iOS devices, in a networked environment.
• Knowledge & understanding of Windows OS, Microsoft O365 suite, Teams, SharePoint, OneDrive, Exchange, AD & Outlook.
• You’re highly motivated by technology and the challenge of solving complex issues.
• Strong communication with a passion for providing outstanding customer experience
• Preferred experience in a nightshift environment – working independently and remotely with minimal supervision.
• Ability to self-manage your time
• Strong Priority management skills.

🌟 Why Blue Connections IT?

• We offer a flexible hybrid work model, supporting work – life balance.

• Award-winning culture: Winner of the ‘Outstanding AP Partner Award’- Lenovo 360 Circle Awards, HP Amplify Impact 5sStar Partner in Australia and Dell Technologies 2025 APJC Sustainability & ESG Partner of the Year.

• We provide an inclusive, innovative, and people-first workplace

• We offer Career development and certification opportunities

If this sounds like the perfect next step in your IT career, then apply now!!