Technical Support Engineer

Company Description

Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.

We serve more than 5.5m customers everyday in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.

The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Workplace Services and Cyber Security & Networking.

Values: Open, Trusted and Bold

Trusted Partners:

• Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
• HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year
• Fortinet: Elite VIP Program – one of only 2 in the UK
• Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio

Job Description

Technical Support Engineer - Onsite - Central Birmingham

This is a full-time onsite Support Engineer to provide technical support to a prestigious client, based in Central Birmingham.

Job Duties:

• To help determine customer needs, as the customers first point of contact with Telefónica Tech, this is a vital role within the organisation.  
• Engineers will be technically proficient at performing on-site support and triage activities for Desk, Wall and Floor ports; WAP ceiling ports; Equipment Room patching of access switches; Shared Printers; Audio Visual Equipment; Room Booking Tablets; Digital Signage.  
• On-site engineers will also escalate incidents to the offsite team where required and will assist with on-site diagnostic and resolution activity under the guidance of the offsite team as required.  
• Daily checks and management, monitoring of on-site equipment. 
• Triage and log tickets with 3rd party vendors.
• Assist with the installation and support of network equipment at customer’s premises to ensure effective service within agreed time scales and to the standards required by the company inclusive of documentation.
• In addition to the above duties and responsibilities the post holder must be prepared to undertake such additional duties which may result from changing circumstances, but which may not of necessity change the general character or level of responsibility to the post. 

Person Requirements:

• Previous experience working as on-site IT engineer or on a busy Service Desk 
• Must have the right to live and work in the UK. 
• Must meet Security Clearance vetting requirements as this is a requirement of the role.
• Any offer would be conditional upon the successful candidate passing BPSS & SC Clearance 

Additional Information

Key Words:

SC Cleared - SC Clearance - AV - Audio Visual - Support Engineer - Audio Visual Equipment - AV Support - Service Desk - Technical Support - Digital Workplace

At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger.
 
Be yourself with us, and feel that you belong. 

We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. 
 
We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer (Women's network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability.

 We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.