KEY JOB RESPONSIBILITIES
Finance
- Support in tracking operational costs and budget utilization.
- Assist in preparing financial reports and variance analysis.
- Monitor expenses and highlight deviations against budget.
- Contribute to cost optimization initiatives.
Customer
- Analyze customer-related data to identify trends and service improvement opportunities.
- Support initiatives that enhance customer satisfaction and operational responsiveness.
- Provide insights to improve customer experience and service delivery.
Internal Process
- Monitor and analyze operational processes to ensure efficiency and compliance.
- Develop and maintain operational dashboards and reports.
- Identify process gaps and recommend improvements.
- Support implementation of standard operating procedures (SOPs).
People
- Collaborate with cross-functional teams to support operational objectives.
- Assist in training or guiding teams on reporting tools and data usage.
- Promote a culture of accountability and continuous improvement.
QUALIFICATION, EXPERIENCE & SKILLS.
KEY RESULT AREAS
- Accuracy and timeliness of operational reports.
- Improvement in operational efficiency and cost control.
- Quality of data analysis and business insights provided.
- Support in achieving departmental KPIs.
- Contribution to process improvement initiatives.
- Stakeholder satisfaction with reporting and analysis support.
