Full TimeENAsia/Pacific
Under the direction of the Customer Service Supervisor, the Customer Service Representative serves as the first line of contact with IT&E customers, receiving and initiating residential, business, government, internet, and cellular customer contact by telephone, personal contact, have and correspondence. The Customer Service Representative will make every effort to assist customers and resolve any equipment or service-related problems within the scope of the companys capabilities and policies.
Responsibilities
The Employee will:
Required Qualifications, Capabilities, And Skills
Preferred Qualifications, Capabilities, And Skills
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The physical activity of this position includes crouching, standing, reaching, walking, pushing, pulling, lifting, picking, pinching, typing or otherwise, primarily with fingers rather than with whole hand or arm, grasping, feeling, Talking, hearing, repetitive motions making substantial movements of the wrist, hands, and/or fingers.
The physical requirements of this position involve Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds if force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that of Sedentary work and the worker sits most of the time, the job is rated for light work.
For visual acuity requirements including color, depth perception, and field of vision, the worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines. Using measurement devices; and/or assembly or fabrication of parts as distances close to the eyes.
Working Conditions
The worker is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes. This job operates in mainly in an office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. However, Activities occur both indoors and outdoors so the worker will be subject to both environmental conditions.
About IT&E
Formerly Micronesian Telecommunications Corp, IT&E was a part of Verizon International. CITADEL acquired IT&E in 2005 after successfully navigating the US CIFUS process and the Federal Communications Commission. In 2006, a partnership was established with Sumitomo Corporation, one of Japans largest trading houses, which invested in the company as part of its telecommunications push. The company acquired IT&E in Guam, and together, became the largest wireless provider in Micronesia. The entire company was renamed IT&E. IT&E was the first in the region to offer 3G services with the launch of CDMA EVDO in 2009. It soon followed with the launch of 4G LTE in 2011.
We offer a competitive total rewards package which includes a base salary determined by factors such as role, experience, skill set, and location. Additionally, eligible employees may receive discretionary bonuses based on both company performance and individual achievements. Our benefits and programs are designed to meet the needs of our employees and are benchmarked to the market. Detailed information regarding compensation and benefits will be shared during the hiring process.
As an Equal Opportunity/Affirmative Action Employer, we afford equal opportunity to all applicants and employees for hire and promotion without regard to race, color, national origin, gender, age, marital status, religion, veteran status, gender identity, sexual orientation, pregnancy or disability or genetic information. IT&E is a Drug Free Workplace.
