Account Manager Top Accounts, Novi Sad

Company Description

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries.

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

• We have an ‘’office-first’’ culture and we place collaboration at the center of everything we do! 

• We have a non-vanilla personality and feedback mindset. We don’t shy away from difficult conversations - we see them as a gift! 

• We work with high intensity and have fun along the way.  We also celebrate the wins (a lot!). 

• We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work. 

💪Our career development philosophy. 

• We are building a talent house of high performing teams and leaders. We invest in people who raise the bar and help others reach their full potential. 

• We take ownership of our career development. We don’t believe in linear and predictable career paths - we create the job of our dreams! 

• We embrace opportunities to move the needle and make an impact beyond our scope. 

🤝Our commitment to being a force for good. 

• Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact. 

• We invest in doing good by dedicating time and resources into social and environmental initiatives. 

• We have the ambition of being DIB role models across the tech industry. We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION:

As an Account Manager, you will be a key role in the Glovo Partners & Brands team. You will be directly responsible to build and maintain good relationships between our partners and our company. You will be liaising with the most highly regarded brands, stores, and restaurants in your city. 

THE JOURNEY:

• Establish excellent relationships with Glovo’s partners through consistent and proactive communication, identifying their needs and building engagement (meetings and business reviews).

• Draw and execute plans, making your partners grow through promos negotiations, marketing activations and menu performance (e.g., selling items, Average Order Value, Conversion Rate, etc.).

• Onboard new partners on our platform by providing them all the necessary tools and information.

• Be responsible for our partners business performance, analyze their main KPIs and ensure growth.

• Prepare reports and dashboards to present to partners / use as a source of operational improvements.

• Get feedback from our partners and translate it into product, marketing and operations improvement.

• Lead contract renegotiations to establish a strong partnership with sustainable economics.

• Be responsible of support closing partner deals along with the sales team leader.

• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference.

• Be a part of a team that will support your commercial development by giving you the opportunity to do rotations into other parts of the business (i.e., sales, quick commerce, and more).

WHAT YOU WILL BRING TO THE RIDE:

Background 

• Minimum 2 years of experience in Account Management preferably in Food Retail Industry or fast-paced environment (start-ups, FMCG, retail, telecoms, advertising, food-hospitality, etc.)

• Bachelor in Business Administration, Marketing, Operations Management or Public Relations is a plus. 

Client Collaboration 

• Proven experience of at least 1 year in working with external partners to align on strategic initiatives, foster mutual growth, and ensure seamless collaboration on account-related matters.

Skills

• Problem solving skills, data-driven with strong commercial and analytical skills

• Great communication and interpersonal skills

• Project management skills, highly organized and detail-oriented approach

• Good knowledge of Google Suite and/or MS Office, Excel

• Excellent written and spoken Serbian & English skills

Culture

• Ability to work in a high growth and high-performance start-up with a fast pace. 

• Adaptable, positive mindset: possess a flexible attitude towards evolving roles within the commercial domain,we value versatility and the ability to adapt to new challenges while ensuring a stable and consistent job scope.

We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements we would love to hear from you!

Individuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 💪 Top-notch private health insurance to keep you at your peak. 

• 🍔 Monthly Glovo meal benefit to satisfy your cravings! 

• 🏊 Company sponsored Fitpass to keep you energized.

•  🏖️ The freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year and personal days off.

•  👪 Enhanced paternity leave. 

• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!

Glovo is transforming the way consumers access local goods, enabling anyone to get almost any product delivered in minutes. Our on-demand logistics connect customers with independent local couriers who acquire goods from any restaurant or store in a city, as well as deliver urgent packages for a variable fee. For additional information on Glovo, please visit https://about.glovoapp.com/

Additional Information

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!