Knowledge Consultant – RAA – Adelaide
RAA has proudly served South Australians since 1903, offering trusted insurance, motoring, travel and home services to over 830,000 members. With a strong commitment to our purpose- better for members better for our community- RAA is passionate about creating a safer, more sustainable future.
To continue providing the high level of service our members know and trust, RAA’s general insurance business is proudly backed by Allianz Australia Insurance Limited- part of the global Allianz Group. This partnership brings together RAA’s deep local understanding with Allianz’s global expertise, delivering the best of both local care and international strength for our members.
About the role
- Provide high‑quality support to the Claims department by delivering efficient member services and maintaining accurate, accessible claims knowledge via the LivePro system.
- Develop and maintain SOPs, work instructions, and frontline reference materials by translating agreed business processes into clear, practical, and easy‑to‑understand content for Claims teams.
- Partner with Business Analysts and project teams to identify knowledge gaps, changes, and impacts arising from new initiatives, system updates, or process improvements, ensuring timely documentation updates.
- Analyse and report on knowledge management performance, producing insights, trends, and recommendations to support decision‑making and continuous improvement.
- Collaborate with stakeholders to deliver customer‑focused training, communication, and service improvements, proactively supporting operational readiness and future customer and business needs.
About you
- Experience in knowledge or information management, including documenting processes and presenting information in clear, user‑friendly formats, within complex or regulated environments. Insurance experience will be highly regarded.
- Strong ability to create procedures, work instructions, and training materials, with excellent written and verbal communication, sound problem‑solving skills, and the ability to manage priorities in a changing environment.
- Relevant tertiary studies in knowledge, information, business, or a related discipline are desirable, along with exposure to continuous improvement or process optimisation practices.
- Willingness to support additional tasks aligned to the role and adjust work effort during peak workload periods when required.
- A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape
Benefits and perks
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
- Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
- For more details about our benefits, visit the Allianz Careers site.
About Allianz Group
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.
Join us. Let’s care for tomorrow. www.allianz.com.au/careers
