CHANNEL DELIVERY MANAGER | CONSUMER | SYDNEY/BRISBANE
At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.
We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.
Let’s care for tomorrow, so we can create a better future together, for everyone.
About the role
The purpose of this role is to carry out and execute the portfolio strategy for Consumer Partners by providing strategies for customer retention, full customer life cycle management, cost-effective new business acquisition, financial target delivery, and operational excellence through customer-centric solutions.
- Successfully lead end-to-end business initiatives by collaborating with key stakeholders across various functions, including Digital, Marketing, Product, Finance, IT, Compliance, and Claims.
- Act as the subject matter expert (SME) for the Consumer portfolio, driving strategies to achieve new business acquisition and customer retention goals.
- Support the development and execution of financial plans for Consumer distribution teams, focusing on key success measures like growth rates, retention rates, and product/geographical mix in partnership with Consumer CoEs.
- Develop and execute customer contact and segmentation strategies with CoEs, ensuring campaigns deliver maximum business value.
- Collaborate with Technical and C&I teams on pricing strategies, monitor competitor activities, and coordinate business process improvements to enhance new business growth and retention
About you
To be successful in this role, you will have:
- Demonstrated experience in product owner role and agile methodologies within general insurance is highly desired. Additionally, extensive knowledge of the General Insurance landscape is advantageous.
- Proven experience in distribution sales, with a strong understanding of sales channels, partner ecosystems, and go-to-market strategies.
- Proven ability to build strong professional relationships with senior stakeholders, influence outcomes, and communicate effectively with clarity and impact at all levels.
- Demonstrated success in leading and delivering projects within constraints, sustaining outcomes, and effectively managing and resolving conflicts in line with organizational processes.
- Experience in developing and implementing internal controls, governance policies, and procedures aligned with regulatory requirements, while driving continuous improvement initiatives for ongoing compliance.
- Possess tertiary qualifications in a relevant field, industry accreditations, and a comprehensive understanding of regulatory and legislative compliance requirements impacting the organization.
- A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.
Benefits and perks
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
- Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
- For more details about our benefits, visit the Allianz Careers site.
About Allianz Group
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.
Join us. Let’s care for tomorrow. www.allianz.com.au/careers
