Company Description
Established in 1911, Dutton Automotive is the largest retailer and wholesaler of pre-owned luxury, exotic, prestige, family and commercial vehicles in Australia, focused on reliable and customer-centric automotive services.
Dutton Automotive was recently acquired by Japanese conglomerate Sojitz Corporation. Sojitz employs over 20,000 people and operates in 87 countries across the globe.
Dutton Automotive is a Co-Major Partner of Essendon Football Club and currently operates from 21 dealerships throughout Australia. We currently have over 300+ staff nationally and are growing!
Job Description
We currently have a fantastic opportunity available for a highly driven Aftercare State Manager to join our fast-paced team. You can accelerate your career in the automotive industry, working alongside our Sales, Finance and Leadership teams. You will be responsible for driving and optimising aftercare performance across our Victorian dealerships.
This role will see you:
- Identify and capitalise on opportunities across new and pre-owned sales channels to increase product penetration
- Lead and mentor sales teams to elevate aftermarket conversion and product awareness
- Deliver a premium, tailored customer journey from initial engagement through to post-delivery
- Drive continuous improvement in customer relationships, ensuring a consistently high level of satisfaction and ongoing engagement across the full customer journey.
- Ensure best practice across processes, compliance and service delivery to ensure consistent quality and adherence to standards.
Qualifications
Ideally you will have:
- Proven success in aftermarket/aftercare sales within the automotive industry (essential)
- Demonstrated ability to manage and grow multi-site operations autonomously
- A highly adaptable communicator and strong interpersonal skills capable of influencing diverse teams and dealership environments
- Strong understanding of commercial drivers of the business, including gross profit, margins and conversion metrics
- Advanced capability across CRM systems, reporting tools, and performance tracking
- Willingness to travel between multiple dealerships sites across Victoria
- Availability to work a 5-day roster, including Saturdays
Additional Information
Benefits & Perks:
- Salary package in line with experience
- A 'paid day of leave' to celebrate your Birthday
- Access to our Employee Novated Lease Program
- Access to a fully funded EAP Program to support you and your family
- Exclusive access to PitStop offering direct access to shopping discount codes and discounted gift cards, helping you save while you shop!
At Dutton Automotive, we value our customers and our employees. Our values are built on prioritising our customer needs, valuing our employee's flexibility to change, and fostering creativity and initiative. If you share our values and have the skills and experience, we are looking for, we encourage you to apply for this exciting opportunity.
