Customer Service Specialist – Aftercare

Do Work That Matters.

CommBank’s Business Banking Operations (BBO) function is looking for a Customer Service Specialist to join our Aftercare team. BBO is responsible for the fulfilment, settlement and servicing of Commercial Lending products for the Group. The team support our Business & Private Banking and Institutional Banking colleagues in delivering exceptional service to a wide range of customers including small businesses, franchises and large-scale corporate customers.
 

About the role
You will be responsible for post settlement tasks relating to commercial loans including registration of security documents, management of paper security packets and performing many other post settlement duties. This is an operations team, which utilise high attention to detail skills to process a high-volume of aftercare requests
 

You will also be responsible for supporting and collaborating with internal and external stakeholders with enquiries relating to our Commercial business customers, meeting our operational objectives and deadlines, whilst maintaining strong customer communication to ensure our customers receive a high quality and timely service.

On any given day you will:

• Providing superior levels of internal and external customer service by responding to and managing customer and stakeholder enquiries, complaints and issues
• Identifying opportunities to improve the processes within your team or work area
• Undertaking investigations in respect to customer requests and/or as a result of transactional or exception based issues
• Contributing to and/or completing reconciliations
• Completing general administrative duties as required
• Practising prudent risk management by identifying and responding to business risks
   

We’re interested in hearing from people who have:
To be successful in this role, the ideal candidate should have some experience across commercial, business banking or retail operations lending processes and will have a strong desire to learn, bring a continuous improvement mindset and have some demonstrated experience working within a fast-paced and high-volume environment.

You may also have;

• Demonstrated knowledge and experience of the home lending/commercial lending process
• Strong customer service experience with the ability to build relationships with relevant stakeholders
• High attention to detail and accuracy
• Strong work ethic with a team orientated outlook
   

From here, the opportunities are endless 

At CommBank, we’re committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a value’s driven organisation, we nurture and support our people, through focusing on skill and talent development, collaboration, flexibility and internal promotion. With service in mind at every touch point, we take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses and communities. 

We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 09/04/2026