Looking to take your career to the next level? Then this role is for you!
Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!
Core responsibilities:
- Ensure your Compass knowledge is up-to-date and thorough.
- Provide solutions to schools by responding to their requests and solving problems as they arise
Impart product knowledge around the Compass platform improving schools ability to use the software.
- Manage communications through a range of channels - including live chat and emails.
- Customer communication
Announcements regarding product updates, information from the DFE and Compass news
Regular updates on progress of outstanding issues
Log and monitor tickets within JIRA & ZOHO, ensuring we meet our SLA
Keep informed of developments in the Compass platform.
- Escalate customer enquiries to the appropriate team, giving customers regular updates on the status of their issue.
- Proactively identify training requirements and liaise with the Training Team to ensure schools are able to use the platform to its full potential
Ad-Hoc tasks as directed by your manager.
Job Qualifications:
- Min 4 years experience in a customer support profile.
- Excellent communication skills.
- A true passion for putting the customer first.
- A drive to go the extra mile giving customers get the best experience.
- Great analytical problem solver with exemplary communication skills.
- Ability to build relationships and rapport quickly and effectively across a wide range of stakeholders and personalities.
- Ability to work autonomously but also work well within a team environment.
Benefits:
Competitive salary
Opportunity to shape the HR function of a rapidly growing BPO.
Work closely with a team of industry leaders who have successfully scaled BPOs in the past.
Career growth and development opportunities.
Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!
