Company Description
The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business.
If this journey inspires you, come chart your own path within our family and let’s continue creating the extraordinary. Together, let's write the next chapter of your career!
Job Description
AP Brand and Watch Industry Proficiency
- Demonstrate mastery of AP brand fundamentals, our rich history and heritage, as well as the specificities of our watch collections, watch references, their main features, prices, and sales pitches in order to convey the uniqueness of our brand to new and existing clients
- Stay up-to-date on competitor's products and industry trends in order to provide valuable insights to clients and guide them in making informed purchasing decisions
- Proactively enhance your knowledge and skills by staying abreast of evolving industry trends and best practices
Client Experience
- Deliver superior client experience by ensuring that our clients feel welcomed, valued and promptly attended to
- Enhance the brand perception in order to create and perpetuate the desire for the brand for new and existing clients
- Turn any situation into an opportunity to reinforce the client experience
- Be aware of own communication style and adapt to each client by employing active listening and fully understanding and capturing their needs, desires and motivations
- Engage with clients through story-telling and emotional connection, and take ownership of personal discourse in order to build respectful and loyal client relationships
- Demonstrate knowledge and interest in an array of topics such as history, art, travel, sports, luxury items and works to become an expert in these areas where clients’ interests are and be able to connect with clients through these common points of interest
Business Performance and Operational Excellence
- Stay up-to-date and ensure full compliance with AP company policies and internal procedures in regards to IT tools, security, retail operations, administration and data protection regulations
- Adhere to AP Dress Code and Grooming Guidelines, and ensure your behaviors are aligned with the group standards ensuring you are role models in the Luxury industry
- Work closely with the rest of the team to ensure that all operational tasks are completed on time and to a high standard
Qualifications
- Minimum 2 years of experience in luxury watch industry is a must
- Previous experience in managing client relationships and client experience in a luxury retail environment, provide top quality service and handle complaints effectively
- Fluent English language skills are a must, Arabic a plus
- Great sense of initiative
- Excellent interpersonal and organizational skills
- Excellent customer management skills
Additional Information
Audemars Piguet offers a competitive and comprehensive compensation and benefits package.
Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
