Requests Management Officer

Quant Greece is a Fitch-rated, independent domestic NPL servicer managing c.€10bn across all asset classes, offering coherent E2E debt management solutions to financial constituents and institutional investors in Greece.

We are looking for a Requests Management Officer to join our Requests & Complaints Management team in Athens. This role will be responsible for handling all types of borrower requests, from payment plan or a debt certificate, to investigating detailed questions from borrowers regarding their loan characteristics.

A day in the life of a Requests Management Officer includes:

• Managing incoming borrowers’ requests from various communication channels (email, letter, phone);
• Reviewing, assessing, and responding to requests following regulatory and internal deadlines;
• Ensuring proper documentation and tracking of all requests in relevant systems.
• Investigating and preparing the necessary material for the Complaints Management team;
• Identifying areas for improvement and to optimize the borrower’s journey during the restructuring loan cycle;
• Proposing initiatives to optimize the effectiveness of processes within the team;
• Ensuring that all activities and duties are carried out in full compliance with regulatory requirements and supporting the continued implementation of the Group Anti-Bribery and Corruption Policy.

Requirements

• 3-5 years of experience in the Financial Services sector;

• Familiarity with the core activities of Loan Operations;
• Fluency in English, both written and verbal;
• Excellence in Excel and Word; familiarity with PowerPoint presentations;
• Studies in business administration, finance, STEM, or any related field; a master’s degree will be considered an asset;
• Excellent communication and interpersonal skills;
• Active listening skills and team spirit.

Benefits

Your Life @ Quant 
This role is an office-based opportunity in Athens. 

As a #Qmember, you will live out every day in a truly human-centred culture, based on mutual respect, trust, and cooperation. Your performance and commitment to our shared goals will be recognized, and there will be great opportunities to ensure your career growth.  
Find out more about #LifeatQuant 👉🏼 qualco.group/life_at_qualco_group 

Your benefits 
Join the #Qteam and enjoy: 

💸 Competitive compensation, Meal vouchers, and annual bonus programs. 

💻 Cutting-edge IT equipment, mobile phone, and data plan. 

🏢 Modern facilities, free coffee, beverages. 

👨‍ Private health insurance, occupational doctor, workplace counselor and nutritionist. 

🤸‍ Onsite gym, wellness facilities, and ping pong room. 

💡 Career and talent development tools. 

🎓 Mentoring, coaching, personalized annual learning, and development plan. 

🌱 Employee referral bonus, regular wellbeing, ESG, and volunteering activities. 

 
At QUANT, we value diversity and inclusivity. Your race, gender identity and expression, age ethnicity, or disability make no difference in Quant. We want to attract, grow and retain the best people based only on their ability and behavior. 

Application Note: All CVs and application materials should be submitted in English to be considered for this position. 

Disclaimer: QQuant collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any third parties. For more details on the processing of your personal data during the Recruitment procedure, please be informed in the Recruitment Notice, before the submission of your application.