Customer Support Specialist

Quant Greece is a Fitch-rated, independent domestic NPL servicer managing c.€10bn across all asset classes, offering coherent E2E debt management solutions to financial constituents and institutional investors in Greece.

We are looking for a Customer Service Specialist to provide frontline customer service through multiple channels, ensuring accurate, timely, and professional handling of inquiries related to loan portfolios, payments, settlements, and account information.

The role will be responsible for:

• Handling inbound calls and written communications from customers regarding account status, payments, and settlements;
• Recording and tracking requests in internal systems, ensuring complete and accurate documentation;
• Responding to inquiries with clarity and courtesy, in line with regulatory and internal guidelines;
• Escalating complex or unresolved issues to the Senior Officer or Supervisor;
• Educating customers on processes, documentation requirements, and digital tools;
• Maintaining up-to-date knowledge of product offerings and servicing practices;
• Ensuring that all activities and duties are carried out in full compliance with regulatory requirements and supporting the continued implementation of the Group Anti-Bribery and Corruption Policy.

Requirements

• Proven experience in a customer support role for at least 2 years;
• Social intelligence;
• Interpersonal and emotional skills;
• Empathy
• Problem-solving and negotiation skills;
• Organizational and project management skills;
• Comfortable working in high-pressure environments and on an agile delivery plan; and
• Fluency in English, and strong verbal and written communication skills.

Benefits

Your Life @ Quant 
This role is an office-based opportunity in Athens. 

As a #Qmember, you will live out every day in a truly human-centred culture, based on mutual respect, trust, and cooperation. Your performance and commitment to our shared goals will be recognized, and there will be great opportunities to ensure your career growth.  
Find out more about #LifeatQuant 👉🏼 qualco.group/life_at_qualco_group 

Your benefits 
Join the #Qteam and enjoy: 

💸 Competitive compensation, Meal vouchers, and monthly bonus programs. 

💻 Cutting-edge IT equipment.

🏢 Modern facilities, free coffee, beverages. 

👨‍ Private health insurance, occupational doctor and nutritionist. 

🤸‍ Onsite gym, wellness facilities, and ping pong room. 

💡 Career and talent development tools. 

🎓 Mentoring, coaching, personalized annual learning, and development plan. 

🌱 Employee referral bonus, regular wellbeing, ESG, and volunteering activities. 

 
At QUANT, we value diversity and inclusivity. Your race, gender identity and expression, age ethnicity, or disability make no difference in Quant. We want to attract, grow and retain the best people based only on their ability and behavior. 

Application Note: All CVs and application materials should be submitted in English to be considered for this position. 

Disclaimer: QQuant collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any third parties. For more details on the processing of your personal data during the Recruitment procedure, please be informed in the Recruitment Notice, before the submission of your application.