Manager – Digital Services (Meetings & Events Technology Services)

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

As Digital Services Manager, you will lead a globally distributed Digital Services team based primarily in India and other locations. You will drive the strategy and execution of Events Websites, Mobile Apps, and Virtual/Hybrid solutions on the Cvent platform.

You will be accountable for scaling our digital attendee experience offerings, establishing operational excellence across time zones, and driving business growth through strategic leadership and hands-on execution.

What You' ll Do

People Management & Team Leadership

• Lead a high-performing, globally distributed Digital Services team
• Able to lead coaching, mentoring, budgeting, planning, quality assurance, and performance metrics across multiple time zones
• Drive a strong client-centric attitude and accountability across the team
• Develop efficient practices and collaboration that support business growth

Products, Solutions & Strategy

• Develop and implement strategy for digital products (Events Websites, Mobile Apps, Virtual/Hybrid solutions) that drive innovation
• Gather and leverage customer feedback to advise product decisions
• Stay current with industry trends and competitive landscape
• Document and share customer success stories and best practices

Business Growth & Commercial Execution

• Drive solutions adoption across GBT M&E clients
• Build positive relationships with Sales, Account Management, and Operations teams
• Identify and capitalize on expansion opportunities
• Act as point of accountability for revenue growth across the solutions portfolio

Stakeholder Management

• Operate as a trusted advisor to internal stakeholders
• Collaborate optimally across a matrixed, global organization
• Handle key client relationships and escalations

What We’re Looking For 

• Bachelor's degree or equivalent practical experience
• Prefer 14+ years of confirmed experience in Product Development, Customer Success, Operations, or Program Management roles
• 6+ years of people management experience in a team environment
• Strong project management and analytical skills
• Demonstrated ability to lead and collaborate across geographically distributed teams
• Experience handling virtual teams across multiple time zones
• Hands-on experience building or managing solutions on Cvent platform (event websites, mobile apps, virtual meetings)
• Experience in M&E (Meetings & Events) technology or SaaS environments
• Experience leading customer programs in global environments
• Shown ability to influence and collaborate with senior stakeholders

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!