Lead - Registration Website & Mobile App Build Specialist

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

What You’ll Do

• Demonstrate detailed product knowledge when assisting clients via phone call and email

• Manage all aspects of event website creation and maintenance:

  • Create online attendee registration websites in line with client branding

  • Consult with clients on design and functionality to ensure goals and objectives are met

  • Create reports based on event requirements and make them readily available to clients and internal teams

• Manage all aspects of mobile app creation and maintenance:

  • Create and maintain mobile apps

  • Present solutions and offer best practices to help clients meet their goals and objectives

  • Oversee mobile application projects from kick-off to launch

• Maintain high quality event website and mobile app delivery within specified SLA and internal processes

• Supervise and oversee the projects of the other team members and act as Subject Matter Expert for client and internal teams

• Manage several concurrent projects while adhering to project milestones and internal metrics

• Provide advice, consultation, and training to clients based on industry best practices

• Offer best-in-class technical support backed by timelines created specifically for each project

• Communicate effectively with internal teams and client stakeholders to strengthen relationships

• Create and maintain templates based on client requirements

• Partner with operations and account management to support clients' long-term account goals

What We’re Looking For

• Prior Experience of Managing or Supervising a team of Web Builders / Project Managers

• Comfortable working in NORAM shifts

• Cvent platform experience is required; SpotMe, Groupize, and Stova are a plus

• Bachelor's degree with strong academic credentials preferred

• Minimum of 3 years of work experience, preferably in the meetings industry, software, or other high-tech industry

• Strong, confident, and outgoing telephone presence and solid customer presentation skills

• Highly articulate and detail-oriented, yet able to simplify complex concepts into layperson's terms for greater understanding

• Ability to work well under pressure and maintain professionalism in demanding circumstances

• Proficient in Microsoft Office is required

• Proficient in HTML, CSS, JavaScript and other front end web development languages is a plus

• Photo editing (e.g., Photoshop) is a plus

• Outstanding communication skills; able to communicate at various levels of the organization and tailor written and verbal messages in English to fit particular audiences, with focus on client-facing experience

• Excellent collaboration and teamwork skills, with the ability to work in a global, geographically dispersed environment

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!