Delivery Solutions Lead

Why should you join dLocal? dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.    By joining us you will be a part of an amazing global team that makes it all happen. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.

What's the opportunity?

As our Delivery Solutions Lead, you will play a crucial role in managing the design and delivery of solutions for key clients, ensuring solution design of new merchants, new market expansion or new payment methods, operational excellence, and sustained client satisfaction. This role bridges cross‑functional teams, aligning client expectations with business priorities to deliver innovative payment solutions across global markets. The ideal candidate thrives in a fast‑paced environment, has strong leadership skills, and is deeply client‑centric.

What will I be doing?

• Lead the solution design for complex opportunities: understand client business models, flows and constraints; translate them into scalable, compliant and operationally feasible payment solutions aligned with dLocal capabilities and risk appetite.
• Anticipate and address client challenges during the deal and delivery cycle, proactively resolving issues to maintain satisfaction and trust.
• Lead and coordinate cross‑functional teams (Legal, Regulatory, Compliance, Product, Operations, Tax, Treasury and Commercial) to design and deliver tailored solutions for the region.
• Act as the regional advocate for Delivery Solutions, providing structured feedback on market‑specific solutions, challenges, opportunities and required roadmap/prioritization changes (products, markets, payment methods, risk/compliance frameworks).
• Oversee a portfolio of complex deals in the region, ensuring clear segmentation (complex vs standard), proper triage and efficient resource allocation.
• Use and continuously improve structured tools and processes (HubSpot, Jira, MPAD, pre‑deal checklist, CPQ) so that all deals follow a documented, repeatable path with clear ownership and SLAs.
• Partner closely with Sales and Account Management to qualify opportunities, shape the delivery strategy and support pricing/structuring for complex deals.

What skills do I need?

• Bachelor’s degree in Business, Engineering, IT, or a related field (Master’s preferred).
• Proven track record of managing complex client relationships and delivering successful projects.
• Experience working in a fast-paced, global, or regional role with multicultural teams.
• 7+ years of experience in client delivery, project management, or operations, preferably within fintech, payments, or SaaS industries.
• Strong leadership and team management capabilities.
• Excellent communication, interpersonal, and negotiation skills, with the ability to effectively engage stakeholders.
• Fluency in English required; Spanish preferred.
• Advanced problem-solving and critical thinking, with a hands-on approach to complex business challenges and a focus on finding alternative solutions.
• Proactive, results-driven, and action-oriented mindset.
• Ability to adapt and perform in a fast-changing environment, embracing continuous evolution.
• Strong organizational skills, attention to detail, and the ability to manage multiple projects simultaneously.
• Experience with project management tools (e.g., Jira, Trello) and CRM platforms (e.g., HubSpot).
• Solid understanding of payments, cross-border transactions, and fintech ecosystems.
• Curious, positive, and self-driven profile with a high degree of autonomy.
• Technical knowledge and familiarity with AI and automation tools to drive efficiency and scale are a plus.

What do we offer?   Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you: - Flexibility: we have flexible schedules and we are driven by performance. - Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity. - Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded. - Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections! - dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!   Flexibility in how you work: We focus on impact and productivity over fixed hours. This means our teams have flexible schedules and, depending on your role and location, you will combine self‑managed focus time with moments of in‑person connection in our collaboration hubs.     What happens after you apply? Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!   Also, you can check out our webpage, Linkedin and Youtube for more about dLocal!