Full TimeENAsia/Pacific
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Site Reliability Engineer professional who with training, will be able to quickly contribute to the Site Reliability team. If you love technology, are passionate about engineering support, and are keen to join an industry leader — we would love to hear from you!
As a part of the Site Reliability Engineering team, your key area of responsibility is to ensure the availability, reliability, and performance of Geotab's core products for our customers. This role acts as a primary escalation point, diagnosing and resolving complex application issues impacting service availability and performance of multiple large scale applications that support thousands of customers globally. SRE supports production applications and infrastructure, focusing on restoring normal service operations efficiently and contributing to long-term system stability.
Act as a primary escalation point for critical production application/product issues.
Rapidly troubleshoot complex problems across the application stack, utilizing observability tools to identify root causes.
Coordinate effectively with development, infrastructure, and other technical teams during incidents to implement fixes and restore service swiftly.
Clearly communicate incident status, impact, and resolution steps to internal stakeholders.
Collaborate with team members to improve monitoring tools, dashboards, and alerting mechanisms for proactive detection of issues impacting Critical User Journeys (CUJs) within the application/product and computing architecture. Our complex environment encompasses monolithic applications, microservices, and a vast ecosystem of millions of hardware units.
Monitor application/product and system health proactively using a combination of tools to ensure high availability and adherence to Service Level Objectives (SLOs) / Service Level Agreements (SLAs).
Identify opportunities and implement automation tools/scripts to streamline routine operational tasks, reduce manual effort (toil), and improve response times.
Conduct system tests to validate performance, reliability, and successful remediation of issues.
Recommend design and process enhancements based on operational experience to improve overall application reliability and maintainability.
Participate in post major incident reviews (PMIRs) to analyze disruptions, document findings, track corrective actions to prevent recurrence, and identify areas of improvement for incident response processes.
Contribute to building a culture of learning from incidents.
Participate in a 24x7 on-call rotation to provide timely support for critical issues outside of business hours.
3 - 5 years experience in SRE/DevOps/Tier 3.
Strong troubleshooting skills with a systematic problem-solving approach.
Extensive experience resolving critical incidents in production environments.
Strong proficiency in Linux and operational scripting (Bash, Powershell, Python).
Experience with database/dataset querying (GoogleSQL, PostgreSQL, BigData), automated configuration management (via tools like Ansible), and GitOps tools (Argo CD).
Experience with data visualization platforms (e.g., Apache Superset/BigQuery Visualizations).
Familiarity with cloud platforms (GCP/Azure/AWS), container orchestration (Kubernetes), and monitoring/alerting systems (e.g., Prometheus stack including AlertManager/Grafana).
Understanding of application environments (e.g., .NET/C#) for troubleshooting purposes.
Understanding of fundamental networking concepts (TCP/IP, HTTP, DNS, Load Balancing) are considered assets.
Familiarity with applying AI-powered tools to enhance operational efficiency in areas such as log analysis, troubleshooting assistance, incident summarization, and automation scripting.
Demonstrated ability to work well under pressure and manage multiple tasks and projects simultaneously.
Experience with incident management processes.
Experience working within a technical or engineering organization with knowledge of the high-technology industry is considered an asset.
Excellent verbal and written communication skills.
Strong analytical skills with the ability to problem solve and develop well-judged decisions.
Strong team player with the ability to engage with all levels of the organization.
Technical competence using software programs, including but not limited to, Google Suite for business (Sheets, Docs, Slides) or equivalents
Entrepreneurial mindset and comfortable in a flat organization.
To be eligible, candidates must have continuously resided in the continental United States for at least three years immediately preceding their application. Successful applicants will be required to provide verifiable documentation of continuous lawful residency. Some exceptions may apply to US citizens.
Ability to pass an enhanced background check, including a drug screening test (if applicable) and a credit check.
Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program
*The above are offered to full-time permanent employees only
Geotab will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Geotab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Geotab expressly prohibits any form of workplace harassment or discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Geotab's employees to perform their job duties may result in discipline up to and including discharge. If you would like more information about our EEO program or wish to file a complaint, please contact our EEO officer, Klaus Boeckers at HRCompliance@geotab.com. For more details, view a copy of the EEOC's Know Your Rights poster. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to read our Privacy Notice.
