Part TimeENNorth America
Provides guests with prompt service, quality beverages and products. Maintains a clean and comfortable environment.
Provides quality beverages, whole bean and food products consistently for all guests by adhering to all recipe and presentation standards
Follows health, safety and sanitation guidelines for all products
Delivers legendary guest service to all guests by acting with a guest comes first attitude and connecting with the guest
Discovers and responds to guests’ needs
Maintains a clean and organized workspace to enable co-workers to locate resources and product
Follows operational policies and procedures, including those for cash handling, safety and security
Assists with training of new team members by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
Maintains a calm demeanor during periods of high volume or unusual events to keep operating to standard and to set a positive example for other team members
Utilizes proper procedures and documentation for transactions
Ensures bank is counted and balanced with cage
Completes cash turn-in sheets, etc., and distributes accordingly
Exemplify our core values, family style service, our mission and vision
Exemplify our DEI (diversity, equity, inclusion) culture
Performs other job-related duties as assigned
ADDITIONAL REQUIREMENTS
Work is performed in an area, which may be unusually hot, cold, noisy and smoky, may encounter slippery surfaces
Work may be performed in small areas having a 2-ft. access
Work entails use of solvents/oils and chemicals
Requires the use of electrical equipment, such as coffee machines, microwaves and blenders, mechanical devices, flame/heat-generated devices and computer equipment
Constant contact with staff and guests
May be subject to smoking environment and moderate noise
Requires seldom bending and reaching in areas from floor level to 6 ft. high, balancing, transporting, pushing, pulling and maneuvering carts weighing up to 75 lbs., lifting/carrying of up to 75 lbs.
Frequent standing, repetitive use of both hands to include light grasping, eye/hand coordination and manual dexterity
Position requires Team Member to enter & exit from the Team Member entrance which entails 2 flights of stairs
Requires normal vision and hearing
Requires the ability to distinguish letters, numbers and symbols, perform simple tasks, simple reading, writing and math skills, clerical functions, compile information, work with precision, follow instructions, meet time requirements, memorize, problem solve and use independent judgment
GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.
PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.
