Overview
The Customer Service Account Coordinator exhibits dedication to teamwork, provides distinctive customer service to our external customers, provides support to our outside sales force, and works collaboratively and effectively with internal team members from multiple departments. The job is all inclusive from pre-sale support to post-sale support.
Responsibilities
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Receive and respond to in-bound calls and emails from customers, both external and internal, and field sales force in a prompt, professional and courteous manner.
- Provide inventory availability to customers and accurately reserve available stock items for efficient fulfillment of customer orders.
- Prepare and submit production requests for out-of-stock and/or custom equipment.
- Enter customer orders in the company order management system, ensuring accuracy of price and item details in compliance with customer’s purchase order.
- Consistently adhere to company policies and procedures in performing job responsibilities.
- Develop and maintain positive working relationships with external customers and field sales representatives.
- Interact and communicate effectively with other departments internally, such as Traffic, Parts, Service, Warranty, Credit and Demand Planning to address and resolve customer inquiries and issues in a timely, professional manner.
- Maintain up-to-date knowledge of available products, services and country-specific requirements through company training sessions and effective use of available resources.
- Regular, reliable attendance is required.
- This position requires work to be performed on-site at our corporate office. Opportunity available to work remotely one day per week upon completion of training.
Qualifications
High School diploma or general education degree (GED) required.
College degree with an emphasis in business, customer relations or related customer service experience preferred.
One or more years related experience in a professional customer service environment required.
- English fluency required (verbal and written). Additional language capability a plus.
- Highly self-motivated and able to work independently with little direct supervision.
- Positive, collaborative attitude; team player.
- Strong organization and prioritization skills.
- Ability to manage multiple tasks simultaneously in a demanding work environment.
- Strong attention to detail and resourcefulness.
- Strong verbal and written communication skills.
- Proficient with Microsoft Office programs (Outlook, Word, Excel, Power Point).
- Knowledge and experience with basic logistics processes a plus.
- Knowledge and experience with Sales Force a plus.
- Limited US and international travel may be required and interested candidates should have the ability and willingness to travel upon request if necessary.
The hours for this position are 8:30am - 5:00pm (CST), Monday through Friday.
We are proud to be an Equal Opportunity Employer
Company-paid background check required upon hire.
