MidFull TimeEN
Consumer Response Assistant Maternity Cover
Quality | Leyland | Full Time | Temporary
Since our beginnings at Dr. Oetker, we have been breaking new ground. With pizza, cake, and desserts, as well as digital platforms and services – quality and an innovative spirit set us apart.
What awaits you? It's up to you! At Dr. Oetker, you can actively shape the future – both yours and ours. We want to be part of something bigger. Don't you?
JOIN THE TASTE.
YOUR RESPONSIBILITIES
Great news! We have a fantastic opportunity for a Consumer Response Assistant to join our Quality Team for a Maternity Cover for a period of 12 months.
We’re looking for someone who will be responsible for managing Dr. Oetker’s consumer feedback process, ensuring all product enquiries, complaints, compliments and suggestions are handled promptly and professionally. You’ll maintain the RESPOND system, manage voucher stock, and collate consumer data from multiple channels including phone, email, social media, website and retailer systems. You’ll support reporting activities by producing weekly, monthly and ad‑hoc complaint insights, including post‑launch reviews, and provide cover for the Consumer Response Manager when required. The position also carries responsibility for ensuring product safety, legality and quality within your remit, along with upholding health and safety duties and any additional reasonable tasks assigned by the company.
As a global, family run business our culture is really important to us. All of our employees are inspired and motivated to create a competitive advantage in the market place for our customers and consumers, whilst having fun at the same time!
A career at Dr Oetker will provide you with:
WHAT YOU BRING
WHAT WE OFFER
The Consumer Response Assistant offers a competitive salary alongside many other benefits including;
We look forward to your online application. Just click the "Apply now" button, and you're good to go. Still have questions? Then please feel free to reach out to us directly.
Dr. Oetker is an equal opportunities employer. We continuously work to shape and live in a corporate culture where everyone feels welcome. At Dr. Oetker, your personality and qualifications are what count. Not gender, nationality, ethnic or social background, religion, disability, age or sexual orientation, and identity.
Dr. Oetker (UK) Limited
