SeniorFull TimeEN
Sr. Business Analyst
Digital & Enterprise Systems | Naperville | Full Time | Permanent
Wilton is a global heritage brand with a 95-year history in baking and decorating. As part of the Dr. Oetker family, Wilton aspires to be the most influential and successful cake decorating brand, sparking more ways to create sweeter moments both in the kitchen and the workplace. Learn more about Wilton at www.wilton.com.
Description
Do you have a passion for leveraging digital platforms to create seamless, data-driven experiences? The Senior Business Analyst, Digital Platforms & Integrations, serves as a key liaison between business stakeholders, IT, and external vendors. Reporting to the IT Director of Digital and Enterprise Systems, this role is responsible for supporting, enhancing, and testing enterprise digital platforms—particularly product content, DAM, and syndication solutions—while ensuring integrations, data flows, and operational processes function as intended. The position plays a hands on role in testing, issue resolution, vendor coordination, and ongoing platform optimization, helping to deliver scalable and high performing digital solutions across the organization.
Ingredients
Platform & Application Support
• Provide day to day functional support for enterprise digital platforms, including product content and media syndication systems (e.g., Syndigo and related integrations).
• Serve as a subject matter expert for platform configuration, business rules, security roles, and functional behavior.
• Troubleshoot issues related to data imports, exports, transformations, and validation—leveraging business acumen and an understanding of master data and how it is used across systems to identify root causes.
Integration & Testing
• Plan, execute, and document system, integration, and regression testing across environments (DEV, QA, UAT, Production as applicable).
• Validate data flows between systems (e.g., DAM → Syndication, recipe or item/product level imports).
• Coordinate testing activities with internal IT teams and external vendors to ensure releases meet business requirements.
Vendor & Partner Coordination
• Act as primary support on assigned systems, interfacing with third party vendors/implementation partners for support.
• Participate in recurring vendor scrum and status meetings by providing progress updates, identifying and escalating issues, and confirming action items and next steps.
• Review vendor deliverables, test results, and proposed changes to ensure alignment with business needs.
Business Analysis & Documentation
• Gather, clarify, and document business requirements, and acceptance criteria.
• Translate business needs into functional specifications and test scenarios.
• Maintain clear documentation related to integrations, testing outcomes, and known issues.
Operational Coordination & Issue Management
• Monitor, triage, and support production issues, working within IT and vendors through resolution.
• Communicate status, risks, and impacts to stakeholders in a clear and timely manner.
• Support continuous improvement by identifying process gaps and recommending enhancements.
Equipment
Instructions
Baking Conditions
Rewards
Pay Transparency Wage Tier*: III
#LI-Hybrid
Wilton offers great benefits that allow you to manage your well being and work/life balance, ensuring you can be your best self at work. Our comprehensive benefits package includes, for eligible employees: paid time off, medical/dental/vision insurance, 401(k), and wellness programs. A full list of benefits will be provided to eligible employees at initial offer.
Wilton values an engaging in-person work environment with focus on cross-functional collaboration and problem solving. We also recognize the need for workplace flexibility. This is why Wilton offers a hybrid schedule with the ability to work half a day on Fridays.
* The base pay offered to the successful candidate will be reviewed and determined based on a variety of factors, including relevant skills, experience, business needs, geographical location, and internal equity. At Wilton, we aim to offer a fair and competitive compensation package tailored to each candidate’s unique background and the specific needs of the role. All compensation decisions are made with careful consideration of these factors, and it is not unusual for individuals to be hired at the top wage tier that reflects their education, experience, and the role requirements. Our IL Benefit and Transparency information can be found here (2025-Benefits-and-Pay-Transparency.pdf).
Wilton is an equal employment opportunity employer. We attract and retain the best qualified people without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, individuals with disability or veteran status as provided by law. Wilton Industries is an Equal Employment Opportunity Employer/Disability/Veteran.
For applicants or employees who are disabled or require a reasonable accommodation for any part of the application or hiring process, you may request assistance via email at TalentAcquisition@wilton.com.
Contact
Wilton Industries Inc.
Wilton Talent Acquisition Team
800.794.5866
E-mail: TalentAcquisition@wilton.com
