CO Sourcing Agent

At Workwize, we’re helping IT teams to easily equip their remote and global teams with all necessary IT equipment. Our automated SaaS platform simplifies hardware deployment, management, and retrieval with fast, reliable deliveries in 100+ countries.

With 50.000 users and 120.000 devices under management, we’re solving hybrid work challenges like laptop deliveries, returns and equipment tracking, allowing IT teams to focus less on manual hassles and more on strategic initiatives.

Join our team to help shape the future of global collaboration. At Workwize, your work will make a real impact in building smarter, more connected workplaces worldwide.

LinkedIn has also recognized Workwize as one of the Top 10 Startups for 2025 in the Netherlands!

About the Role 

As a Sourcing Specialist, you will be responsible for both product sourcing and client catalogue management, ensuring that all products are accurately created, priced, and maintained across client catalogues.

You will act as a key operational link between Operations, Procurement, Customer Success, and global suppliers, handling day-to-day sourcing requests, catalogue updates, and client escalations. This role requires strong attention to detail, excellent communication skills, and the ability to work accurately under SLA-driven environments.

Beyond execution, we are looking for someone who can think critically about processes, proactively spot issues, and contribute ideas to continuously improve how we work.

Responsibilities

Sourcing & Catalogue Management:

• Source IT hardware and accessories globally at the right price and lead time
• Create and maintain product listings in client catalogues
• Monitor supplier updates (pricing, availability, lead times) and reflect changes quickly
• Troubleshoot and resolve issues (pricing, currency, availability, product data)
• Ensure products are created and updated within agreed SLAs
• Keep documentation accurate and up to date across internal tools

Collaboration & Process Improvement:

• Handle sourcing-related client escalations in a clear and timely way
• Communicate clearly with Customer Success on catalogue changes
• Work closely with Operations team on supplier onboarding, pricing alignment
• Build strong working relationships with global suppliers
• Proactively identify gaps, risks, or inefficiencies in sourcing and catalogue processes
• Share ideas and contribute to continuous process improvements

Required Qualifications & Skills

• Bachelor’s degree in support, Procurement, or related field (preferred)
• 2-3+ years of experience in sourcing, procurement or supply chain roles
• Experience working with external suppliers or vendors
• Experience in an operational, SLA-driven environment
• Familiarity with eCommerce platform guidelines and compliance requirements.
• Excellent communication and customer service skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Experience using customer support ticketing systems (e.g. Zendesk, Freshdesk, Intercom).

Technical Skills

• Strong ability to work with product data, pricing, and technical specifications
• Good understanding of pricing logic, margins, currencies, and VAT/tax basics
• Strong written communication skills for supplier and client-facing interactions
• Strong attention to detail with the ability to maintain high-quality standards.

The Right Mindset

• Exceptional attention to detail and accuracy
• Strong ownership mindset and accountability
• Ability to manage multiple priorities and deadlines
• Comfortable handling escalations and ambiguous situations
• Team player who collaborates well across functions
• Critical thinker who can identify issues and suggest improvements
• Proactive, curious, and improvement-oriented attitude

Our Team  

Becoming part of Workwize means making an impact. We make sure that we will contribute to the change in the way of working. For us it is also important that we make an impact on our employees, that they feel challenged and ease. We consist of a rapid growing and ambitious team with all different backgrounds. Entrepreneurs, Operational specialists, Developers, Sales gurus you can find them all at Workwize and are always on the look-out for the next original ideas to reach more consumers and create the best value for our customers.  

We are looking forward to meeting you and discover if there is a match with the Workwize team!