Full TimeENAsia/Pacific
Always living in the moment, Crystalbrook Riley is a five-star hotel in Cairns, where luxury meets stunning elegance. We are locally integrated with an environmentally conscious approach, and we embrace a love for art with contemporary design, sophisticated entertainment, luxury accommodation, radical events and stunning dining experiences.
At Crystalbrook Collection, we do things differently. Driven by our mission to harness the spirit of wonder, we embrace responsible luxury with positivity, creativity, and fun, delivering locally unique hospitality experiences for our community. We're not just another hotel group — we're a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values — We are Customer Obsessed, We are Collaborators, and We are Courageous — we’re passionate about creating extraordinary guest experiences and shaping a new era of hospitality.
The Opportunity:
As a Front Office Supervisor, you will play a key role in delivering a seamless and engaging guest experience, supporting the day-to-day operation of the Front Office and leading the team on shift.
Working closely with the Front Office Manager, you will coordinate daily activities across the front desk, ensuring smooth arrivals and departures, efficient service flow and consistent delivery of high standards. You will be a visible, hands-on leader - guiding Guest Service Agents, supporting performance on shift and stepping in to resolve guest queries and challenges as they arise.
You will take ownership of shift operations, including monitoring arrivals and departures, managing guest requests, supporting room allocations and ensuring all procedures and service standards are followed. You will also contribute to team development through on-shift coaching and training, helping to build a confident and capable Front Office team.
With a strong focus on guest satisfaction, you will anticipate needs, respond proactively and ensure each interaction reflects Crystalbrook’s approach to thoughtful, personalised hospitality.
This role is a permanent, full-time opportunity.
The Talent:
You are a confident and guest-focused hospitality professional who thrives in a fast-paced environment. With strong organisational skills and a natural ability to lead, you bring both operational capability and a genuine passion for delivering exceptional guest experiences.
You will bring:
Why Us:
At Crystalbrook Collection, you will work alongside exceptional people in a supportive, passionate and diverse environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing, including:
Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia’s newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra during 2026 and continued ambitions for further expansion both domestically and internationally.
We’re proud to foster a workplace that supports equality, inclusion and accessibility. We welcome applications from all genders, ages, backgrounds, cultures and religions.
If you have a health condition or disability, please let us know early in the recruitment process so we can provide the appropriate support to ensure you can perform at your best.
As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.
