Product Delivery Specialist – AML (Anti-Money Laundering) About NRT
At NRT, we build more than solutions: we build up each other. NRT is a worldwide leader in future-ready FinTech and Information Technology designed to elevate and enhance the enterprise gaming industry. Our next-generation solutions encompass every aspect of the modern integrated resort, including secure payment systems, AML compliance and reporting tools, credit information and electronic marker services to intelligent and engaging table game platforms, dynamic financial and marketing kiosks, and our completely customizable digital gamification and mobile experiences. NRT has acquired JOINGO®, a revolutionary resort app engagement platform dedicated to unifying guest experiences, offering a seamless experience from booking to checkout through App Builder, which has more than 100 third-party integrations which are unmatched in the industry. Our strategic partnerships have resulted in the most convenient, reliable, and secure omni-channel payment ecosystem in the industry. Our collective solutions are used by casinos, race and sports operators, lotteries, banks, and retailers-- globally-- to dazzle their guests. We’re dedicated to building a better future for all, including environmental initiatives designed to reduce our carbon footprint. Some of our actionable initiatives include utilizing green energy, digitizing our internal processes, and implementing our unique cashless solutions. NRT believes in the value of connection and community. We believe that our diversity in skills and background make us a unique and formidable culture. Additionally, we believe in encouraging the growth of individual development, and recognize that our success depends on developing each other. We know that to be the innovative FinTech leader that we are, it’s all hands on deck. NRT knows that to stand firm, we need to stand together. Our innovative products and success allow us to reward you with competitive salaries, paid time off, individual growth plans, community sharing, collaboration, Health Benefits (including medical, vision, dental, EAP, etc) and more. NRT has metrics designed to get you to where you want to be in your career, and we are your biggest advocate for professional development. We provide training, product knowledge demos, tiered-lever skill building, development workshops, teambuilding exercises, webinars, collaboration, and more. Joining NRT is more than a job: it’s an opportunity to grow and discover. To learn more about who we are and what we do, visit our website at www.nrttech.com. Reporting to the Director, Product Delivery & Implementation, the Product Delivery Specialist – AML’s primary mandate is to coordinate implementations and ensure seamless, timely, cost effective, and accurate Product Delivery for NRT AML product(s) to our customers. The Product Delivery Specialist will help AML Product Owner to identify assumptions and validate those assumptions through product delivery and provide client feedback to AML Product Owner for product further enhancements. Core Competencies: • Strong written and verbal communication • Initiative, taking ownership of tasks • Ability to work in a team or independently with little oversight • Customer service (for AML products) • Problem determination and problem solving • Building and maintaining relationships • Time management, handling multiple tasks concurrently Key Responsibilities: • Product Delivery: Perform product delivery of AML products in accordance with established standards and maintain proper communication with the implementation team throughout the delivery. • Incident Handling: Perform troubleshooting of processes and functions, diagnose, document, and communicate clearly with support staff. • Customer Training: Instruct and train customers on usage and operation of installed Hardware and Software. Maintains quality measurements and overall commitment to customer satisfaction. Provides timely follow-up to customer concerns and requests. • Continuous Improvement Process: Observe technical or process problems at all times, proactively inform about potential problems and offer improvement suggestions if possible. Actively use corporate tools and processes for knowledge sharing, e.g., knowledge base to find solutions and provide input for it. • Training: Participate in regular hardware and software trainings (on the job, classroom trainings and web-based trainings) according to the corporate training concept and receive certification after passing relevant test. • Security and Safety: Responsible for the integrity and security of company tools, test equipment, proprietary software and proper documentation. • Communication: Establish communication plan to all relevant stakeholders and execute it smoothly to ensure good customer satisfaction and management visibility. • Any other duties and responsibilities as assigned by the Manager, Product Delivery Qualifications: • Minimum 2 years relevant experience with AML processes and procedures • ACAMS, GAMS, CAMLI-PA, ACFCS Certification, or equivalent experience is a plus • Must be able to maintain a working knowledge in technology and associated technical skills to systems, applications, tools and resources utilized in the office and field. • Proficient with Windows Operating System, General Networking, and Windows Server • Knowledge and experience with database is a plus • Must be able to interpret and understand technical documentation. • Familiarity and keep abreast of the field’s procedures, practices and concepts. • Must be able to communicate effectively with internal and external personnel, both verbally and in writing. • Maintain a professional attitude and appearance at all times. • Must be able to work in a team environment and maintain a positive, customer focused attitude. • Must be able to pass and maintain multiple gaming license. • Ability to travel as required • PMP Certification desired or equivalent project management experience This is an existing vacancy. The base salary range for this role listed is based on market indicators to determine compensation, and an offer will consider various factors including experience, qualifications, skills, and training. Our comprehensive and competitive benefits package includes medical, dental and vision insurance for employees and their family, paid time off, and a variety of other perks. NRT is an equal opportunity employer and does not use AI within its hiring process in most cases. In a case where AI is utilized to assess a candidate during the process, an advanced notice will be provided. It is NRT’s policy to recruit and select applicants for employment solely on the basis of their qualifications, with emphasis on selecting the best-qualified person for the job. NRT does not discriminate against applicants based on race, color, religion, sex, sexual orientation, national origin, or disability or any other status or condition protected by applicable law. NRT welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. NRT would like to thank all applicants for applying, but only those applicants best suited for the position will be contacted.
