Parking Customer Service agents at Caesars Entertainment Nevada hotels are responsible for answering all external and internal calls. They must be well-informed, courteous team members who provide excellent customer service and support to both internal and external guests. Agents are expected to answer calls promptly, meet all service levels and productivity standards, and use standard phraseology to ensure professional and consistent guest experience. It is essential for agents to be courteous and willing to always help.
- Maintain high service skills to meet department standards on Quality Assurance Monitors, Customer Surveys/Feedback, and other management-determined standards.
- Clearly communicate and demonstrate enthusiastic service.
- Meet department guidelines for punctuality, adherence, and attendance.
- Handle all incoming customer transactions promptly, efficiently, accurately, and professionally.
- Adhere to department appearance guidelines.
- Safeguard customer confidentiality and privacy according to company and department standards.
- Assist with special projects and additional duties as directed by a supervisor.
- Must be 18 years old.
- High school diploma or equivalent.
- Must have a stable work history.
- Computer literacy is required.
- Knowledge of Windows based PC Applications.
- Knowledge of LMS is preferred.
- Knowledge of CVPS is preferred.
ADDITIONAL REQUIREMENTS
- Must be able to type at least 25 words per minute and acquire keyboard skills.
- Must have a pleasant speaking voice, enthusiasm, strong service, and verbal communication skills.
- Must present oneself in a professional manner with a friendly demeanor, enjoying interaction with both internal and external customers.
- Must be able to read, write, speak, and understand English.
- Able to sit and wear a headset for 2-3 hours at a time.
- Must be able to work in both high and low-stress areas and maintain a flexible work schedule based on business demands.
- Must be able to work in close quarters and be multi-task oriented.
- Excellent interpersonal communication, team building, and problem-solving skills are required.
- Must be able to work with minimal supervision.
- Ability to perform full duties requiring dexterity and visual perception.
- Maintain a clean and organized work environment.
Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Caesars Entertainment reserves the right to make changes to the job description whenever necessary.
As a part of Caesars Entertainment’s employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
