Customer Care Specialist
BGL - Bobst UK & Ireland Ltd
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Ready to lead technical excellence with one of the world’s top innovators in packaging technology?
Then Join our mission to deliver world-class service and innovation—your future starts here.
At BOBST, you make an impact on a global scale: you shape the future of the packaging world – through innovation and advanced technology. You grow by mastering challenges – in a team that strives for excellence. You enjoy the culture of a family-run enterprise, where values are truly lived.
About the Role Are you a natural problem-solver with a passion for delivering world-class service? Our Customer Care Specialists are the voice of our brand. You won’t just answer inquiries; you’ll steer the entire customer journey, from the first point of contact to resolving complex cases. If you thrive in a dynamic environment and love building lasting relationships through empathy and efficiency, we want you on our team.
What You’ll Do - Be the Voice of Service: Your work starts with human relationships. Managing multi-channel inquiries (phone, email, web) with professionalism and a "customer-first" mindset.
- Drive Order Excellence: Lead the lifecycle of spare parts quotations and order processing, ensuring accuracy from start to finish.
- Master Fulfilment: Proactively monitor order statuses and communicate delivery timelines to keep customers informed.
- Solve Complex Problems: No problem is too hard, collaborating with experts, you persevere with passion until you solve it.
- Champion Improvement: Record feedback, report non-conformances, and use customer satisfaction data to help us sharpen our service.
- Own the Outcome: Manage escalations and close service notifications only when a true resolution is reached.
What You’ll Do - Be the Voice of Service: Your work starts with human relationships. Managing multi-channel inquiries (phone, email, web) with professionalism and a "customer-first" mindset.
- Drive Order Excellence: Lead the lifecycle of spare parts quotations and order processing, ensuring accuracy from start to finish.
- Master Fulfilment: Proactively monitor order statuses and communicate delivery timelines to keep customers informed.
- Solve Complex Problems: No problem is too hard, collaborating with experts, you persevere with passion until you solve it.
- Champion Improvement: Record feedback, report non-conformances, and use customer satisfaction data to help us sharpen our service.
- Own the Outcome: Manage escalations and close service notifications only when a true resolution is reached.
Interview Schedule If you’re ready to take on this role, please submit your application by
1st May 2026. Should you be shortlisted, please ensure you are available for interview on one of the following dates:
11th May
12th May
13th May
Why Bobst At Bobst, we shape the future of packaging. Joining our team means working with a global leader committed to innovation, sustainability, and excellence. You’ll have the opportunity to make an impact in a dynamic environment, collaborate with industry experts, and grow your career with a company that values your contribution.
Join us – and grow with us. BOBST is an engineering company, pioneering intelligent solutions that shape the future of the packaging world. At BOBST, you make an impact on a global scale – through innovation and advanced technology. You grow by mastering challenges – in a team that strives for excellence. And you enjoy a culture of a family-run enterprise, where values are truly lived. With the combined forces of more than 6400 people and business activities in more than 50 countries, we are positioned as the innovation leader in our industry.
Apply now
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