Chargeback Senior Specialist

• Manage the full chargeback lifecycle from initiation to final resolution
• Investigate and analyze disputed transactions across issuer and acquirer perspectives
• Process chargebacks in compliance with Visa and Mastercard rules and regulations
• Review transaction data and supporting documents to build strong representment cases
• Monitor deadlines and ensure timely submission of chargeback responses
• Collaborate with internal teams (fraud, operations, customer service) to resolve disputes efficiently
• Identify trends, root causes, and potential fraud patterns
• Maintain accurate records and reporting of chargeback activities
• Communicate with customers or partners via email when required

Requirements

• Bachelor’s degree in Business, Finance, or a related field
• 5+ years of experience in chargeback management or dispute resolution
• Strong understanding of the end-to-end chargeback cycle
• Hands-on experience with both issuer and acquirer chargeback processes
• Solid knowledge of card network rules, particularly Visa and Mastercard regulations
• Experience using chargeback or dispute management systems
• Strong analytical and problem-solving skills
• High attention to detail and ability to meet strict deadlines
• Good written communication skills