Role Purpose
The EV Operations Manager will lead and manage Watu Credit Rwanda’s Electric Vehicle operations end-to-end, ensuring efficient execution across procurement, customer onboarding, loan disbursement, fleet and portfolio management, after-sales support, and ownership transfer.
The role is responsible for driving operational excellence, strong portfolio performance, excellent customer experience, and scalable EV business growth.
Key Responsibilities
1. Procurement & Inventory Management
- Coordinate EV procurement, supplier management, and spare parts ordering
- Ensure proper inventory tracking and stock availability
- Oversee customs clearance, registration, and asset documentation
- Maintain accurate records of all EV assets
2. Loan Disbursement & Customer Onboarding
- Supervise loan processing and bike disbursement process
- Ensure complete documentation and compliance before asset release
- Improve turnaround time from approval to delivery
- Enforce credit and operational procedures
3. Fleet & Portfolio Management
- Monitor fleet performance, repayments, and utilization
- Manage portfolio quality and early delinquency response
- Work closely with collections and recovery teams
- Ensure accurate tracking of all asset statuses
4. Customer Experience & After-Sales Support
- Ensure efficient handling of customer issues and queries
- Improve service response time and customer satisfaction
- Reduce operational delays affecting customer experience
5. Ownership Transfer Management
- Manage end-of-loan ownership transfer processes
- Ensure timely and compliant transfer of ownership documents
- Liaise with relevant authorities where required
6. Team Leadership
- Lead and develop EV operations, sales support, and field teams
- Set performance targets and conduct regular performance reviews
- Build a high-performance and accountable team culture
7. Reporting & Compliance
- Deliver accurate operational reports (weekly/monthly)
- Ensure compliance with internal policies and regulatory requirements
- Support audits and maintain proper documentation standards
Key Competencies
- Strong operational leadership and execution skills
- Experience in credit, asset financing, mobility, or operations management
- Data-driven decision-making and analytical thinking
- Strong problem-solving and process improvement mindset
- Excellent communication and stakeholder management skills
- Ability to manage multiple priorities in a fast-paced environment
- High integrity, accountability, and attention to detail
Qualifications & Experience
- Bachelor’s degree in Business, Finance, Operations, Supply Chain, Engineering, or related field
- Minimum 5 years’ experience in operations, asset finance, microfinance, or mobility sector
- Experience managing teams and field operations
- EV or motorbike financing experience is an added advantage
- Strong proficiency in English and Kinyarwanda
