At Achev, we believe that everyone deserves an equal opportunity to build a better life and a successful future. For more than 30 years, we have dedicated ourselves to helping diverse Canadians and newcomers achieve their full potential. Today, we are one of the largest providers of employment, newcomer, language, and youth services in the Greater Toronto Area. Our dedicated team of nearly 400 staff delivers a wide range of innovative, high-quality, and personalized programs and services that empower our clients to prosper and our communities to thrive.We thrive in a OneAchev culture where collaboration and an integrated service delivery will positively impact Achev’s resiliency, agility, success, and growth.
Join us in helping diverse Canadians and newcomers achieve their full potential!
Achev’s latest Impact Report: www.Achev.ca
Summary: Program Support Specialist Level 3 is responsible for client service, data management, administrative tasks and client training in the LINC Home Study program.
Duties & Responsibilities
Client Service and Support • Provide escalated client service and troubleshoot technical issues • Provide platform and standard operating procedure support to clients • Perform intermediate level webinar moderation Data Management and Reporting • Perform data entry tasks on platforms • Track and maintain data and generate reports • Perform data analytics to support monitoring of program metrics Administrative Tasks • Create webinar events and track attendance. • Create webinar invitations and track responses • Create and administer surveys • Maintain program inventories (capital assets, supplies, etc.) • Perform other administrative duties as required Program Support • Provide program activity support as needed • Support program outreach and promotion • Lead small initiatives Training and Resource Development • Create and deliver training and support resources in various formats for clients Backup and Flexibility • Perform back-up as needed for Program Support Specialists at Level 3 or Level 2 Qualifications • Post secondary degree in relevant discipline • 2 years of customer service/administrative support experience • 1 year of online training experience • Proficient in MS Office suite • Customer service skills • Communication skills • Interpersonal skills • Collaboration skills • Detail-orientation • Time management skills • Ability to learn new technology • Cultural sensitivity • Intermediate data analysis skills • Intermediate presentation skills • Basic instructional design skills • Problem solving skills • LINC experience an asset • Avenue.ca experience an asset • HARTs experience an asset • iCARE experience an asset • Criminal record check required • Occasional evenings and weekends Hourly rate: $30.8
This is a current vacancy. Please note that we use AI tools in our application screening process. All hiring decisions involve human review.
We’re looking to welcome people to our diverse, inclusive, and authentic workplace. We especially welcome applications from members of racialized groups, Indigenous peoples, persons with disabilities, persons of diverse sexual orientations and gender identities and others with the skills and knowledge to productively engage with diverse communities. We are committed to a selection process and work environment that is inclusive and barrier-free. So, if you’re excited about this role or another one, please apply on our website www.achev.ca
