We are looking for a Customer Support Executive with experience in international voice processes (US-based support preferred) to handle customer queries related to bookings, cancellations, and service issues for a hospitality-based project. The candidate will be responsible for providing high-quality customer support via calls, emails, and chat while ensuring customer satisfaction and adherence to service-level agreements.
Requirements
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Handle inbound and outbound customer calls for international clients (US process).
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Resolve customer queries related to bookings, cancellations, refunds, and general inquiries
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Provide support via email and chat in a timely and professional manner
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Maintain accurate records of customer interactions in CRM systems
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Ensure high customer satisfaction and meet defined SLAs and KPIs
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Escalate complex issues to the relevant teams when required
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Work in rotational shifts, including night shifts
Required Skills
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Excellent spoken and written English (neutral accent preferred)
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Experience in travel, hospitality, or booking platforms is an added advantage
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Strong communication and listening skills
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Experience in handling international customers (US process preferred)
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Basic knowledge of CRM tools (Zendesk, Freshdesk, Salesforce, etc.)
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Good problem-solving and multitasking abilities
Eligibility
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Graduate in any discipline
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Willingness to work in rotational shifts (24Ã7 environment)
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Immediate joiners preferred
Benefits
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Night shift allowance
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Work from home flexibility for night shift
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Career growth opportunities in international projects
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Exposure to global customer support operations
Application Process:
