Inbox Business Technologies is excited to announce an opportunity for individuals interested in joining our team as a Technical Support Officer. This role offers candidates the chance to work in a dynamic technology-driven environment, supporting daily IT operations and service delivery activities.
Employment Type: Contractual employment
Responsibilities
- Coordinate and manage daily IT support operations and service requests.
- Act as the primary point of contact between users, technical teams, and vendors.
- Monitor incident tickets to ensure compliance with defined SLAs.
- Track, prioritize, and escalate unresolved issues to appropriate technical teams.
- Schedule and coordinate on-site or remote support activities.
- Maintain detailed records of service requests, incidents, resolutions, and performance metrics.
- Generate regular service performance reports and provide insights for improvement.
- Assist in capacity planning, resource allocation, and workflow optimization.
- Support IT audits, asset management, and documentation of IT processes.
- Facilitate communication between end-users and technical staff, ensuring transparency and timely updates.
- Contribute to the continuous improvement of IT service management (ITSM) processes.
Requirements
- Bachelor’s degree in Computer Science or relevant field.
- Minimum 2 years of relevant experience.
- Strong understanding of application support lifecycle and ITIL processes (Incident, Problem, Change Management).
- Experience with ticketing systems (ServiceNow, JIRA, Remedy, etc.).
- Ability to analyze logs, error messages, and application behavior.
- Strong organizational and coordination skills.
- Excellent verbal and written communication skills.
- Ability to multitask and manage priorities under pressure.
Equal Opportunity & Inclusion
We are proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, gender identity or expression, national origin, age, disability, genetic information, or pregnancy.
At Inbox Business Technologies, we celebrate diversity and strive to create an inclusive space where every team member is valued. We strongly encourage applicants from underrepresented backgrounds to apply and contribute their unique ideas, experiences, and voices to a company that believes in equality and embraces new ways of thinking.
