Invoicing Manager

Are you able to lead a team through a period of change and continuous improvement?

 

The Student Awards Agency Scotland (SAAS) is looking for a confident and supportive Team Leader to manage and further develop the Disabled Student Allowance (DSA) Invoicing Team. This role offers an opportunity to lead people, improve processes, and ensure suppliers are paid accurately and on time.

 

The DSA Invoicing Team sits within the wider Finance function and is responsible for processing around 60,000 invoices annually to approximately 600 suppliers through the Student Support System (STEPS). A significant proportion of this activity is automated, and the team must consistently meet timescales while ensuring compliance with policy and the effective use of public funds

 

You will provide day‑to‑day leadership to the team, oversee performance and quality, and work closely with colleagues across Finance, Operations, Policy, and Fraud to ensure DSA processes remain robust, efficient, and fit for purpose.

 

This post also plays a key role in supporting automation, responding to change, and contributing to wider system replacement and service improvement work, making it an ideal opportunity for someone who enjoys balancing operational delivery with development and improvement. 

 

This is a Fixed Term Appointment for 24 months.

Responsibilities:

• KPI reporting for DSA. 
• Line management of DSA invoicing team.
• Managing flex support for the team.
• Key contact for Suppliers, chairing meetings and owning actions. 
• Process development for recovery of incorrect payments etc. 
• Working with Fraud, Policy and Operations to enure DSA processes and policy are fit for purpose.
• QA for Senior Invoicing Caseworker and cover for wider team.
• Automation maintenance and improvements. 
• Updating of nominee bank details in STEPS ensuring that information provided meets SG requirements and all request emails and relevant back up documents are saved in ERDM.
• Input into systems replacement work.

Success profileSuccess profiles are specific to each job and they include the mix of skills, experience and behaviours candidates will be assessed on. 
 Experience: 

• Experience using IT packages confidently such as word, Excel and PowerPoint.

 Behaviours: 

• Working together - Level 2
• Communication and influencing - Level 2
• Managing a quality service – Level 2
• Delivering at pace – Level 2

 Find out more about Success Profiles.
 How to applyApply online, providing a CV and Supporting Statement (of no more than 1000 words) which provides evidence of how you meet the skills, experience and behaviours listed in the Success Profile above.
 Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment. If invited for further assessment, this will consist of an in person interview and presentation. Assessments are scheduled for w/c 25 May 2026 however this may be subject to change. 
 Apply before 23:59 on 10 May 2026.  This post is open to internal candidates and Common Citizenship Organisations only (external candidates and staff from UK Other Government Departments are not eligible to apply for this vacancy).
Recruitment Principles 
As a government organisation, we adhere to the Civil Service Commission Recruitment Principles and we investigate any complaints received in relation to recruitment cases. About us

SAAS is an executive agency of the Scottish Government and responsible for assessing and paying student awards for Scottish domiciled students in Higher Education throughout the UK. We administer budgets of around £1.4 billion each year, making payments to both educational institutions and over 190,000 students a year. We are committed to recruiting a diverse workforce that is representative of the clients we serve.

 

More information on SAAS can be found on our website https://www.saas.gov.uk  

 

The Scottish Government is the devolved government for Scotland. We have responsibility for a wide range of key policy areas including: education, health, the economy, justice, housing and transport. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles.

 

Our staff are part of the UK Civil Service, working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland.

 

We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer.

 

As part of the UK Civil Service, we uphold the Civil Service Nationality Rules.

 

Working pattern:

Our standard hours are 35 hours per week.  This role requires in person attendance of 6 days per month minimum with more regular attendance as required to support the leadership and strategic direction of the team. We offer a range of flexible and hybrid working options depending on the needs of the role. Flexible working patterns will be considered in line with business needs. 

 

SAAS has separate arrangements from core Scottish Government for Public and Privilege holidays. SAAS office is fully closed between Christmas and New Year.

Security checksSuccessful candidates must complete the Baseline Personnel Security Standard (BPSS), before they can be appointed. BPSS is comprised of four main pre-employment checks – Identity, Right to work, Employment History and a Criminal Record check (unspent convictions).You can find out more about BPSS on the UK Government website, and read about the Government Vetting Charter, or about all the different levels of security checks in our Candidate Guide. Internal candidates may need to gain higher security clearance than they currently hold if successful in their application. Equality statement We are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.  Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them.  Further information Find out more about our organisation, what we offer staff members and how to apply on our Careers Website. Read our Candidate Guide for further information on our recruitment and application processes.  If you have specific questions about the role you are applying for, please contact us on SAAS_Resourcing@gov.scot