Assistant General Manager (Sbarro)

Key Responsibilities:

1. Operations Management:

• Assist the General Manager in overseeing day-to-day restaurant operations to ensure efficient and smooth operations.
• Ensure all food products meet Sbarro’s quality standards, from preparation to presentation.
• Enforce operational standards and procedures, ensuring adherence to company policies and local regulations.
• Monitor food safety, sanitation, and cleanliness standards to ensure a safe and clean environment for both guests and staff.
• Assist in handling opening and closing procedures, including cash handling, equipment checks, and restaurant security.

2. Team Leadership & Staff Management:

• Supervise, train, and develop restaurant staff to ensure they are performing their jobs effectively and efficiently.
• Assist with recruiting, onboarding, and retaining high-performing team members.
• Delegate tasks effectively to team members, ensuring workloads are balanced and operational needs are met.
• Conduct regular performance reviews and provide constructive feedback to employees to help them improve and grow.
• Foster a positive, team-oriented atmosphere that encourages collaboration and excellent customer service.

3. Customer Service Excellence:

• Ensure that customers have a positive dining experience by maintaining high standards of service, food quality, and cleanliness.
• Resolve customer complaints and concerns in a professional, friendly, and efficient manner, ensuring customer satisfaction.
• Lead by example in customer interactions, demonstrating excellent communication and problem-solving skills.

4. Financial Management & Cost Control:

• Assist in managing restaurant finances, including tracking sales, controlling costs, and managing inventory.
• Help to maintain profitability by adhering to budget guidelines and minimizing waste, theft, and errors.
• Manage labor costs effectively by ensuring proper staffing levels in accordance with sales forecasts and labor budgets.
• Assist with payroll processing and labor scheduling.

5. Inventory & Supply Management:

• Assist in managing food, beverage, and supply inventory to ensure adequate stock levels and minimize shortages.
• Help place inventory orders and monitor deliveries to ensure that supplies are received on time and stored properly.
• Track inventory usage and waste to maintain accurate inventory records.

6. Health & Safety Compliance:

• Ensure compliance with all health, safety, and sanitation regulations, including food handling and employee safety procedures.
• Conduct regular safety checks and maintain a safe work environment for all team members.
• Ensure that all kitchen equipment is in working order and report any maintenance issues promptly.

7. Marketing & Community Engagement:

• Support the General Manager in executing local marketing strategies and promotions to drive traffic and sales.
• Assist in community engagement initiatives and building relationships with local businesses and customers.
• Help promote Del Taco’s brand and ensure the restaurant maintains a positive reputation in the community.

Skills & Qualifications:

• Education: High school diploma or equivalent (required); college degree in business, hospitality management, or related field is a plus.
• Experience: At least 2-3 years of experience in a supervisory or management role within the food service industry.
• Leadership: Strong leadership skills with the ability to motivate, train, and develop staff.
• Customer Service: Excellent customer service skills and the ability to manage customer complaints in a professional and timely manner.
• Financial Acumen: Experience in managing budgets, controlling costs, and maximizing profitability.
• Organization: Ability to multitask and stay organized in a fast-paced environment.
• Communication: Strong communication skills, both verbal and written, with the ability to work effectively with customers and team members.
• Problem-Solving: Ability to make quick decisions and solve problems effectively under pressure.

Physical Demands:

• Ability to stand and walk for extended periods during shifts.
• Ability to lift and carry up to 50 pounds.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Ability to work flexible hours, including nights, weekends, and holidays.