At Charleys Cheesesteaks, a Team Member plays a vital role in delivering excellent customer service and ensuring the smooth operation of the restaurant. The role typically includes a combination of food preparation, customer service, and general store responsibilities. Here's a detailed job description for a Charleys Cheesesteaks Team Member:
Key Responsibilities:
- Customer Service:
- Greet customers warmly and in a friendly manner.
- Take customer orders, accurately entering them into the system.
- Make recommendations for menu items and upsell products (such as sides, drinks, or dessert).
- Handle customer complaints or concerns in a professional and helpful manner, ensuring a positive experience.
- Serve food and drinks to customers at the counter or at their table, as needed.
- Food Preparation:
- Prepare and cook food items according to Charleys' standards, ensuring consistency and quality.
- Ensure all food items are cooked to the proper temperature and garnished appropriately.
- Assemble sandwiches and other menu items quickly and accurately, following recipes and portion guidelines.
- Maintain cleanliness and organization in the kitchen, adhering to food safety and sanitation practices.
- Cash Register and Payment Handling:
- Operate the cash register, handle transactions, and process payments (cash, credit/debit).
- Give correct change and receipts to customers.
- Maintain accuracy in cash handling and register operations.
- Maintain Cleanliness:
- Ensure the dining area, kitchen, and restrooms are clean and organized.
- Regularly clean and sanitize food preparation surfaces, utensils, and equipment.
- Help with the general cleaning of the restaurant, including sweeping, mopping, and restocking supplies as needed.
- Teamwork:
- Work closely with other team members to ensure orders are prepared and served efficiently.
- Help with stocking supplies and ingredients to ensure the kitchen is always prepared for busy periods.
- Assist with training new employees and providing support as needed.
- Inventory and Stocking:
- Assist with inventory management and stock control.
- Notify management of low stock or supplies and help with restocking inventory items.
- Adhere to Health & Safety Standards:
- Follow all food safety and health regulations, including handling food, cleaning, and storage.
- Wear the required uniform and follow any personal hygiene standards as outlined by the company.
- Follow all workplace safety guidelines to ensure a safe environment for yourself and your team.
Qualifications and Skills:
- Customer-Focused: A strong passion for providing excellent customer service and ensuring a positive dining experience.
- Communication: Good verbal communication skills for taking orders, interacting with customers, and working with the team.
- Team Player: Ability to work collaboratively in a fast-paced environment and support other team members.
- Attention to Detail: Accuracy in taking orders, preparing food, and handling payments.
- Physical Stamina: Ability to stand for extended periods and lift items (up to 25-30 lbs).
- Adaptability: Ability to handle a variety of tasks and work in a fast-paced, often busy environment.
- Food Handling Knowledge: Basic knowledge of food preparation, safety, and sanitation standards (will typically be provided on the job).
Physical Requirements:
- Ability to stand, walk, and move around the store for extended periods of time.
- Ability to lift and carry boxes or supplies up to 25-30 lbs.
Schedule Flexibility:
- Must be available to work flexible hours, including evenings, weekends, and holidays, based on store needs.
Additional Information:
- Entry-Level: This is typically an entry-level position, so prior experience in food service is not always required. Training will be provided.
- Opportunities for Growth: There may be opportunities for advancement to higher roles, such as shift leader, supervisor, or manager.
