Job DetailsJob Location: Corporate - Long Beach, CA 90815Salary Range: $35.00 - $35.00 HourlyJob Category: Office PositionsFLSA: Exempt
Position Title: Senior Credit Specialist & Collector
Reports to: AR Manager
Supervisory Responsibilities: No
Job Summary:
Responsible for: collections of AR aging for approximately 300 customer accounts; weekly/monthly A/R status reports and tracking; collection calls and e-mails to meet weekly cash goal and maintain customer accounts within terms; trend monitoring and customer account updates for general information, D&B, CSLB, SOS, etc.; verifying prelims and completing lien releases; dispute tracking, investigation, and resolution; proper escalation of accounts; support the credit/collections team with general questions
Essential Duties:
Manage all assigned customer account information
Maintain internal reporting with A/R Aging, per customer, based on required information
Monitor customer trends for changes in volume, credit status/limit, disputes, etc.
Build personal connections with appropriate customer personnel
Reconcile all discrepancies on account including instances of short payment, over payment, double payment, incomplete/missing payment remittance, etc.
Negotiate and resolve conflicts with customers
Execute a comprehensive collection strategy through oral and written communication with internal and external stakeholders
Expedite payment for past due invoices by contacting customers, investigating circumstances of non-payment
Establish and achieve monthly goals to reduce customer delinquency
Prepare and send weekly/monthly A/R status reports, aging, lien releases
Verify existing preliminary notice information and need for additional action
Escalate accounts for payment demand letters, bond claims, etc.
E-mail invoice copies when requested
Act as the first line responder and subject matter expert for general team member questions
Required Knowledge:
Knowledge of Construction Industry Standards
California Mechanic’s lien law and other States where TMI has presence
Active knowledge of the Windows environment
Active knowledge of the Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Access, etc.)
Skills and Abilities:
Flexibility - work fluidly and effectively with the company’s departments as needed to resolve unspecified issues as they arise
Multi-tasking - handle multiple priorities and maintain a high level of confidentiality
Excellent communication skills – verbal, written
Reporting – basic to intermediate excel functions, pivot tables
Maintain a positive work environment
Organizational skills
Time management
Public speaking - presentations
Resourceful problem-solving
Perceptive in detail
Customer service skills
Equipment Operated:
Office equipment (Desktop, laptop, printer, copy machine, etc.)
Physical Requirements & Work Environment
Requires remaining in the seated position for prolonged periods of time
Requires lifting up 20lb
Requires repetitive motion of hands
Clarity of vision at 20 inches or less
Minimum Education and Experience:
High School/College degree or equivalent with 4-5 years of related experience.
This job description is not intended to be all-inclusive, and employees will also perform other duties as assigned by management as required.
Traffic Management LLC reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.
Qualifications
