We are seeking a professional, proactive, and guest-focused Concierge to join our team at The Bristol Belgrade. This role is central to delivering exceptional guest experiences, providing personalized assistance, and ensuring that every guest’s stay is seamless and memorable.
Key Responsibilities
- Provide personalized assistance and services to guests, anticipating needs and exceeding expectations.
- Handle guest requests, reservations, transportation, and local recommendations with professionalism and attention to detail.
- Build and maintain strong relationships with local suppliers, restaurants, and service providers to ensure exclusive and high-quality experiences for guests.
- Collaborate with other hotel departments to ensure smooth operations and seamless guest experiences.
- Manage guest inquiries and resolve issues efficiently, maintaining a high standard of service and satisfaction.
- Maintain accurate records of guest requests, reservations, and preferences.
- Stay up to date with local attractions, events, and cultural offerings to provide informed recommendations.
- Uphold the hotel’s luxury brand standards, policies, and procedures at all times.
Qualifications
- Previous experience in hospitality role is preferred.
- Experience with international luxury brands is highly desirable.
- Excellent interpersonal, communication, and problem-solving skills.
- Strong organizational skills and the ability to manage multiple requests simultaneously.
- In-depth knowledge of local area, attractions, and services.
- Proficiency with hotel PMS systems and Microsoft Office Suite.
- Fluency in English is required; additional languages are a plus.
- Flexibility to work in shifts.
We Offer:
- Competitive salary and performance-based incentives.
- Ongoing training and professional development opportunities.
- A supportive and positive work environment.
