Op Shop Manager

About RSPCA Queensland

For nearly 140 years, RSPCA Queensland has been a leading animal welfare charity, dedicated to improving the lives of animals - whether domestic, farmed, or native. We care for over 42,000 animals annually, relying on the generosity of animal lovers like you to fund 91% of our life-changing services.

Our Mission: Together We Change Lives, And That Includes Yours.

About the Role

As the Op Shop Manager at our Stafford store, you’re responsible for how the store operates day to day - from people, service, presentation, to sales, safety and standards. You’ll work closely with the Op Shop Area Manager to turn broader direction into clear priorities on the shop floor, while having the autonomy to make practical decisions that keep the store running well.

No two days look the same. You’ll be leading staff and volunteers, problem-solving in real time, making judgement calls and ensuring the store remains welcoming, organised and well-performing. The impact of your leadership is felt beyond the store, contributing to fundraising that supports animal welfare across Queensland.

What We’re Looking For

You’re an experienced retail leader who enjoys being close to the day-to-day - leading people, setting standards and making calls that keep a store running well. You’re confident managing a store end-to-end, and you work closely with the Area Manager to shape direction, align on priorities and translate plans into action on the shop floor.

You bring structure and calm to a busy environment. You’re organised, decisive and practical in how you work, with a strong sense of accountability for performance, presentation and people. You know how to drive results without losing sight of the team - maintaining standards, coaching others and stepping in when needed.

This role is suited to someone who wants ownership, variety and impact where your leadership is visible, your judgement matters and the work you do each day contributes to something meaningful beyond the store.

What You’ll Do

In this role, you will:

• Lead the day-to-day operation, performance and presentation of the Op Shop.
• Work closely with the Area Manager to implement store priorities, targets and initiatives.
• Drive sales through effective pricing, merchandising and promotional activity.
• Deliver a welcoming, consistent experience for customers and volunteers.
• Set daily priorities, allocate work and make practical operational decisions.
• Manage rosters, timesheets, leave and backfill for staff and volunteers.
• Oversee POS operations, cash handling, reconciliations and banking.
• Maintain high standards of visual merchandising, cleanliness and safety.
• Ensure accurate reporting and compliance with policies, procedures and WHS requirements.
• Lead, support and develop paid staff and volunteers, including performance management.
• Build strong working relationships with customers, donors and key stakeholders.

What You’ll Bring to the Role

• Minimum 5 years’ experience in retail, including store management or senior team leadership.
• Proven experience managing day-to-day retail operations and performance.
• A grounded, can-do attitude with a hands-on approach to leading people and solving problems.
• Confidence leading paid staff and volunteers in a busy environment.
• Ability to drive sales through pricing, merchandising and promotions.
• Understanding of retail administration, financial controls and compliance.
• High accuracy and integrity in cash handling and POS processes.
• Confidence using retail systems, computers and Microsoft Office.
• Strong organisation, communication and decision-making skills.
• Alignment with RSPCA Queensland’s purpose and values.
• Ability to meet the physical requirements of the role, including manual handling up to 10kg.

Why Join Us?

• Comprehensive Support: Enjoy 8 weeks of paid parental leave, flexible working arrangements, study leave, and even leave for your furry companions. We also provide access to counselling and mental health services.
• Employee Perks: From free on-site parking to exclusive discounts, novated leases, free pet vaccines, and 50% off Royal Canin pet food, we’ve got you covered! You can also adopt a new furry friend with free adoption options.
• Professional Growth: Access expansive learning and development programs to help you elevate your career and skill set.
• Purpose-Driven Impact: Be part of a mission-driven organisation where every task makes a tangible difference to animal welfare.

At RSPCA Qld, we encourage you to grow your skills, expand your responsibilities, and explore different career pathways. By enhancing your qualifications and capabilities, you can take advantage of internal opportunities across our many departments - from animal care to operations, outreach, and more.

Interested?

If this sounds like the perfect opportunity for you, apply today!

Successful candidates will be required to undergo a Police Check for the safety and well-being of the community, staff, and animals. A pre-employment medical assessment may also be required.

RSPCA Queensland acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the land. We are an equal opportunity employer committed to a fair and inclusive hiring process, welcoming applicants of all backgrounds, regardless of faith, ethnicity, sexual orientation, or gender identity.