Client Care Specialist

About RSPCA Queensland

For nearly 140 years, RSPCA Queensland has been a leading animal welfare charity, dedicated to improving the lives of animals - whether domestic, farmed, or native. We care for over 42,000 animals annually, relying on the generosity of animal lovers like you to fund 91% of our life-changing services.

Our Purpose: We exist for animals to live better lives.

About the Role

As a Client Care Specialist, you’ll be at the heart of our busy hospital and foster clinic environment - supporting foster carers, adopters, community clients, staff and members of the public through every step of their journey with us.

More than just reception, this is a role where compassion, communication and organisation come together to create a positive experience for both people and animals during what can often be emotional or stressful moments.

Fast-paced, rewarding and genuinely meaningful, this role blends customer service, administration and animal welfare support. It’s perfect for someone who thrives under pressure, loves working with people, and wants to be part of a passionate team making a real difference every day.

What We’re Looking For

You’re someone who brings warmth, empathy and professionalism to every interaction. You stay calm under pressure, communicate clearly and confidently and know how to support people through emotional or stressful situations with care and compassion.

Highly organised and adaptable, you’re comfortable juggling competing priorities while maintaining strong attention to detail. You enjoy working as part of a close-knit team, take initiative and are motivated by meaningful work that supports both people and animals.

Please note: This is a part-time role working 3 days per week, with preferred availability across Wednesday and Thursday. The third day can be flexible between Tuesday or Friday.

What You’ll Do

In this role, you will:

• Deliver exceptional customer service and compassionate support to internal and external clients.
• Coordinate bookings, consultations, procedures and follow-up appointments.
• Manage patient check-ins and check-outs, including collecting forms and updating clients throughout their animal’s care.
• Generate invoices, process payments and balance daily financial transactions.
• Support communication between clients, foster carers, veterinary teams and key stakeholders.
• Assist with triaging consultation and treatment requests to help prioritise urgent cases.
• Maintain accurate patient records and update information within our systems.
• Conduct audits of patient files to ensure compliance and accuracy.
• Provide basic animal care, behaviour and health advice in line with RSPCA Queensland protocols.
• Help maintain a clean, welcoming and professional hospital and clinic environment.
• Prepare discharge instructions and ensure clients understand aftercare requirements and medications.

What You’ll Bring to the Role

• Experience in reception, administration, veterinary, medical, animal welfare or other customer-facing environments will be highly regarded.
• Exceptional interpersonal and customer service skills with a compassionate and empathetic approach.
• Strong verbal and written communication skills.
• Excellent organisation and time management skills with the ability to multitask effectively.
• A collaborative mindset and ability to build positive working relationships across teams.
• Strong attention to detail and confidence managing administrative processes and records.
• Problem-solving skills and the ability to remain calm and adaptable in a dynamic environment.
• Alignment with RSPCA Queensland’s values and commitment to animal welfare.
• Confidence working in emotionally sensitive situations involving animals and people.
• Ability to perform physical duties, including manual handling and lifting up to 10kg.

Why Join Us?

• Comprehensive Support: Enjoy 8 weeks of paid parental leave, flexible working arrangements, study leave, and even leave for your furry companions. We also provide access to counselling and mental health services.
• Employee Perks: From free on-site parking to exclusive discounts, novated leases, and 50% off Royal Canin pet food, we’ve got you covered! You can also adopt a new furry friend with free adoption options.
• Professional Growth: Access expansive learning and development programs to help you elevate your career and skill set.
• Purpose-Driven Impact: Be part of a mission-driven organisation where every task makes a tangible difference to animal welfare.

At RSPCA Qld, we encourage you to grow your skills, expand your responsibilities, and explore different career pathways. By enhancing your qualifications and capabilities, you can take advantage of internal opportunities across our many departments - from animal care to operations, outreach, and more.

Interested?

If this sounds like the perfect opportunity for you, apply today!

Successful candidates will be required to undergo a Police Check for the safety and well-being of the community, staff, and animals. A pre-employment medical assessment may also be required.

RSPCA Queensland acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the land. We are an equal opportunity employer committed to a fair and inclusive hiring process, welcoming applicants of all backgrounds, regardless of faith, ethnicity, sexual orientation, or gender identity.