Non-Union, Windsor Full-Time, Permanent Posting expiry date: Tuesday, May 12 at 4:30pm The Performance Improvement & Accountability Coordinator reports directly to the Manager of Planning and Strategic Initiatives and supports the management team. The Performance Improvement & Accountability Coordinator will ensure the development and support of an organizational quality and performance improvement program (including ongoing measurement and evaluation) to increase efficiency, ensure quality of client care, and enact improvements to organizational approaches. The Performance Improvement & Accountability Coordinator has a key role working with multiple teams and leadership to develop, execute, and complete selected improvement projects. A key element of the position’s accountability includes leading the development, implementation, and maintenance of performance improvement policies and procedures across the organization. This includes a focus on organizational approaches to privacy, records management, risk management, performance management, and planning. This position requires an ability to evaluate compliance, quality, and proactively identify/recommend potential improvements based upon results. This position supports the ongoing operations of the Windsor-Essex County Health Unit. Key areas of Responsibility include but are not limited to: • Develop, coordinate, and aid in monitoring of accountability indicators for identified departments as directed by the divisional directors • Run complex and sensitive queries in databases to support Continuous Quality Improvement and team performance • Create systems and procedures for the ongoing reporting and monitoring of quality and accountability measures to assist programs to achieve and maintain standards • Provides direction and support to other health unit staff on a project basis • Designs, develops, implements, and analyzes results of evaluation tools for ongoing quality improvement • Provides training and support when required • Identifies quality improvement processes, methods, systems and analysis, using best practice approaches and evidence informed decision making • Assists in the implementation of department and/or organizational quality improvement processes, including approaches to assess the efficacy of implementation • Analyzes data to inform recommendations and decision-making • Conducts planning activities and coordinates projects related to performance improvement (e.g. requirements gathering, gap-fit assessment, implementation of appropriate technology, return on investment analyses, budget monitoring) • Drafts and revises related program plans, policies, and procedures • Develops, implements, and supports organizational approaches to privacy and research ethics • Develops implementation plans and procedures for system audits • Supports auditing procedures and reporting • Develops, implements, and supports organizational approaches to records management • Develops, implements, and supports organizational approaches to risk analysis and risk management • Develops, implements, and supports organizational approaches to planning • Develops and supports departmental and organizational approaches to healthy public policy and equity planning strategies • Supports organizational approaches to strategic plan development and implementation • Develops, implements, and supports organizational approaches to continuous quality improvement and performance management Required Qualifications: Education, training, & experience • Master’s Degree from an accredited University in Business, Public Health, Health Administration, Health Informatics or related degree with proof that it provides the required knowledge, skills, and abilities listed for this position. • Minimum two years’ experience working in quality control, risk analysis, performance improvement, planning, privacy, records management • Previous experience working in a health care setting an asset Skills and Abilities to: • Ability to analyze complex data and communicate effectively to multiple audiences • Strong understanding of methods and tools of evaluation and ability to create and implement complex models for ongoing performance improvement • Solve complex problems and develop solutions • Handle multiple projects of a confidential and sensitive nature that has the potential for discipline • Communicate effectively, both orally and in writing • Establish effective working relationships with management, employees, employee representatives, and the public representing diverse cultures and backgrounds • Treat WECHU employees, representatives of outside agencies, and members of the public with courtesy and respect • Exercise appropriate judgment in answering questions and releasing information; analyze and project consequences of decisions and/or recommendations • Communicate effectively with a variety of individuals representing diverse cultures and backgrounds and function calmly in situations which require a high degree of sensitivity, tact, and diplomacy • Proficiency with current computer applications (examples: Microsoft Office Suite), social media platforms, and data analysis software (examples: SAS, SPSS, Stata, R) and survey tools (examples: CheckMarket, Qualtrics, Lime Surveys) Additional Requirements: • Immunizations and TB screening as per WECHU policies • Satisfactory vulnerable sector police clearance • Ability to work weekend and evening work as required by the program • A valid Ontario Driver’s Licence, access to a reliable motor vehicle during working hours, and 2 million dollars in liability insurance This position includes the option of hybrid work, whereby employees may be able to work remotely or from the office, based on departmental needs, job duties and personal work preferences. The successful candidate must reside within the province of Ontario and must be available to attend the office upon request.
The Windsor-Essex County Health Unit is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the Windsor-Essex County Health Unit will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.
