Benefits & Pension Specialist

WHO WE ARE
Opened in 1914 and welcoming over 1.3 million visitors annually, the Royal Ontario Museum (ROM) is Canada's most-visited museum, ranking among the top 10 cultural institutions in North America. At ROM, we are dedicated to building and sharing global collections, sharing knowledge, inspiring learning, and fostering community engagement. As a globally recognized field research institute, ROM houses an impressive collection of over 18 million artworks, cultural objects, and natural history specimens, showcased in over 40 galleries and exhibition spaces. We are committed to creating a space where art, culture, and nature intersect, connecting people and communities to the past, present, and shared future.

As we continue to work toward our goals to transform and evolve as one of the world’s foremost 21st-century museums, we seek passionate and dynamic team members who embody our mission and values.

WHO WE NEED

We are seeking a Benefits & Pension Specialist to manage the day-to-day administration of ROM’s pension and employee benefits programs.

Reporting to the Senior Manager, Talent Initiatives, with a dotted line to the Assistant Vice President, Human Resources, this role plays a critical part in ensuring the accurate, compliant, and timely delivery of pension and benefits services. The successful candidate will work closely with HR, Payroll, Finance, and external providers to support employees and retirees, maintain data integrity, and ensure smooth program administration.

This role requires strong attention to detail, discretion, and the ability to manage complex information in a confidential and fast-paced environment.

HOW YOU WILL MAKE AN IMPACT

• Administer ROM’s pension program, including enrollments, retirements, terminations, status changes, and member communications
• Maintain accurate pension data and records within HR systems and coordinate updates with external providers and custodians
• Support annual pension processes, including pension adjustments, audits, valuations, and preparation of member statements
• Collaborate with Payroll and Finance to ensure accurate pension reporting, calculations, and financial reconciliation
• Administer group benefits programs (health, dental, LTD, life insurance, EFAP), including enrollments, changes, terminations, and employee support
• Ensure accurate calculation of benefit deductions and timely processing of monthly billing, reconciliations, and remittances
• Respond to employee and retiree inquiries related to pension and benefits programs, providing clear guidance and support
• Liaise with external providers to resolve issues, process updates, and manage complex or sensitive cases
• Support post-retirement benefits administration, including retiree communications, billing, and plan updates
• Monitor key milestones (e.g., retirement eligibility, contract changes, LTD status) and ensure timely communication and action
• Maintain data accuracy within HRIS systems (e.g., Dayforce) and support reporting and compliance requirements
• Identify opportunities to improve processes, systems, and service delivery within pension and benefits administration
• Support special projects, reporting, and committee work as required

WHAT YOU BRING

• A Bachelor’s degree in Business Administration, Commerce, or a related field, or an equivalent combination of education and experience
• A minimum of five (5) years of experience in pension and benefits administration
• Experience working with defined benefit pension plans
• Professional certification such as CEBS and/or PPAC is an asset
• Strong attention to detail and accuracy when working with complex financial and employee data
• Excellent organizational and time-management skills, with the ability to manage competing priorities
• Strong interpersonal and communication skills, with the ability to interact effectively with stakeholders at all levels
• Demonstrated ability to handle confidential and sensitive information with discretion
• Strong problem-solving skills and a client-service mindset
• Proficiency with Microsoft Office (Excel, Word, PowerPoint) and experience working with HRIS systems such as Dayforce or similar
• Ability to work independently while contributing to a collaborative team environment
• A proactive, adaptable, and solution-oriented approach to work
• French language skills are an asset

WHAT WE OFFER 

• Comprehensive benefits coverage: For permanent and full-time contract positions (conditions apply), enjoy paid benefits for individuals and families, a health spending account, and an Employee Assistance Program.
• Worry-free retirement savings: With our pension plan, you benefit from an employer-matched Defined Benefit contribution plan, which provides predictable lifetime retirement income, survivor benefits, and early retirement options without the stress of investment decisions.
• Support for new parents: Enjoy a parental leave top-up to 95 percent of your salary for 17 weeks, helping you balance work and family life.
• Perks: Free ROM membership for permanent full-time and part-time staff, plus discounts to over 200 attractions through Attractions Ontario.
• And more!

SALARY & TERMS OF EMPLOYMENT

• START DATE: June 2026
• OPEN DATE: April 21, 2026
• CLOSE DATE: Open until filled
• STATUS: Full-time, permanent
• EMPLOYEE GROUP: Non-Union
• EXPECTED COMPENSATION: $78,903 - $92,827 CAD
• SCHEDULE: 35 hours weekly
• PROBATIONARY PERIOD: Six (6) months
• LOCATION (onsite): Toronto, ON

WHAT TO EXPECT IN OUR INTERVIEW PROCESS

1. Initial conversation: A 30-minute virtual conversation** with a Recruiter to discuss your interest in the role and ROM and how you can make an impact.
2. First interview: A 1-hour in-person or virtual interview with the Hiring Manager and a member of the HR team. This in-depth interview will focus on your skills and how they align with the team's and ROM's needs.
3. Second interview: A 1-hour in-person meeting with the Hiring Manager and relevant team members. You may be asked to present a pre-assigned case study and discuss scenarios relevant to your role. Depending on the position, you might also be given a tour of ROM and receive a preview of your responsibilities and interactions.
4. Third Interview: a final interview with key stakeholders.

The above-listed process may change or vary based on the nature and scope of the position.

**All virtual conversations and interviews will be conducted via Microsoft Teams and may be recorded.**

WHY PEOPLE CHOOSE ROM

• Cultural engagement: Daily interactions with Toronto's diverse culture and international visitors offer insights into social and cultural trends. We champion inclusive community programs and connections through diverse experiences.
• Continuous learning: At ROM, expertise and continuous skill development are paramount. Our culture of curiosity and open-mindedness fosters growth beyond traditional career paths.
• Passion & fulfillment: Our work in preserving and curating cultural narratives brings deep satisfaction. We are passionate about the arts, global history, cultural diversity, and leveraging digital technologies to enhance accessibility.
• Team & culture: ROM promotes a positive workplace with collaborative, supportive teams that encourage creativity and innovation. We value new ideas and collective problem-solving.
• Academic collaboration: We are committed to education, partnering with universities and providing student resources, underscoring our dedication to research and accessibility.

COMMITMENT TO DIVERSITY, EQUITY, INCLUSION, & ACCESSIBILITY
At ROM, we embrace diversity in our exhibits, communities, and teams. We encourage applications from racialized persons, Indigenous Peoples, persons with disabilities, 2SLGBTQI+ individuals, and those who can further diversify our ideas. We are committed to equitable employment opportunities and a workplace free from discrimination and harassment.

We welcome and accommodate candidates with disabilities throughout the selection process. Please contact us at careers@rom.on.ca for assistance.

ADDITIONAL INFORMATION

• ROM does not require “Canadian experience.” International applicants with equivalent experience are encouraged to apply.
• ROM uses technology-assisted tools (including JazzHR TalentFit) to support the review and screening of applications. All hiring decisions are made by human reviewers.
• This posting is for an existing vacancy.

APPLY NOW

Only candidates selected for an interview will be contacted. Please note that all candidates receiving a verbal job offer will be subject to a background check. This includes a criminal background check and verification of professional references, and, other checks depending on the role.

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