Senior Project Manager / Scrum Master, Delivery & Project Management Section (RS Link Dep)

Job Description:

About Organization

The LINK Department is a highly diverse and technologically advanced organization within Rakuten Symphony, Inc. With team members from over 10 countries, we foster a culture of open respect and creativity. Our core product, "Rakuten Link," is a comprehensive communication and ecosystem app for Rakuten Mobile customers, offering services such as calls, messaging, news, cash transfers, and point rewards. LINK Desktop further extends this communication experience to PCs and laptops.

We are seeking a results-oriented Senior Project Manager to lead our high-performing scrum teams and drive the successful delivery of key software initiatives. If you are a dynamic leader with a passion for agile methodologies, exceptional communication skills, and a proven track record in complex software development projects, we invite you to join us in scaling our ecosystem.

Job Duties

• Strategic Project Leadership: Lead and empower 2–3 scrum teams (10–15+ members) to achieve OKR targets and execute the product roadmap. Manage end-to-end planning, including goal definition, milestone tracking, dependency mapping, release strategy, and budget management.

• Agile Optimization: Champion continuous improvement in software development processes. Enhance agile practices, increase team efficiency, and mentor team members on project governance and best practices.

• Stakeholder & Communication Management: Ensure transparency and alignment by proactively managing communications across all levels. Facilitate effective cross-departmental collaboration and provide clear, concise reporting on project status, risks, and progress.

• Risk & Issue Resolution: Identify, assess, and mitigate project risks. Utilize strong problem-solving skills to lead issue resolution and overcome operational obstacles.

• Operational Excellence: Contribute to the ongoing refinement of project management best practices and the optimization of internal tools.

Minimum Qualifications

• Experience: 7+ years of experience in project management or a similar role within a software development environment, with at least 3 years in a leadership or management capacity.

• Agile Expertise: Proven track record of managing scrum teams and deep knowledge of agile methodologies (Scrum, Kanban, etc.).

• Project Governance: Demonstrated ability to manage end-to-end project lifecycles, including complex dependency mapping and release strategies.

• Communication Skills: Excellent interpersonal and communication skills, with the ability to manage diverse stakeholders and drive alignment.

• Problem-Solving: Strong analytical skills with the ability to identify risks and resolve complex issues in a fast-paced environment.

• Leadership: Ability to mentor team members and foster a collaborative, high-performance team culture.

Languages:

English (Overall - 3 - Advanced)