Unit Head – Operational Excellence
Eligibility
Qualifications
- Minimum Bachelors preferably Masters from an HEC recognized institute/university.
- Qualification in Islamic Finance will be an added advantage.
Skills
- Applying Lean, Six Sigma, and continuous improvement methodologies
- Driving digital transformation and automation initiatives
- Conducting root cause analysis (RCA) and structured problem-solving
- Managing vendors and fostering a continuous improvement mindset
Experience
- More than 10 years of relevant experience
Key Responsibilities
- Driving continuous improvement using Lean, Six Sigma, and digital tools
- Leading change management and embedding improvement culture
- Overseeing queue management systems and improving TATs
- Establishing KPIs and driving data-driven process optimization
Department:
Service Quality Department - General Services & Customer Support Group
Location:
Head Office - Karachi
Last Date:
May 21st, 2026
