Position Title: Senior CRM Specialist
Work Set-up: Work From Home
Schedule: First 2 weeks: 4:00 PM – 1:00 AM PHT
Permanent: 12:00 PM to 9:00 PM PHT
Salary: PHP 80,000 – PHP 85,000
Senior GenieAI CRM Specialist (Go High Level)
We are looking for a highly experienced, proactive, and operationally disciplined Senior CRM Specialist to support the growth and success of a UK-based business coaching and technology company.
This organization is high-energy, fast-growth, and execution-focused, helping thousands of entrepreneurs succeed through systems, support, and scalable solutions.
As part of the implementation and support function, you will take ownership of back-end CRM configuration, workflows, and automation to deliver their "Done For You" services — while enabling the UK-based team to focus on high-impact, client-facing work.
This is a high-ownership, fast-paced role requiring excellent time management, proactive communication, and the ability to manage multiple concurrent projects without close supervision.
JOB DESCRIPTION FOR Sr CRM SPECIALIST
As a Senior GenieAI CRM Specialist:
- Bachelor's degree in Information Technology, Computer Science, Marketing Technology, or related discipline.
- Minimum 6–8 years of hands-on CRM experience, ideally in SaaS, marketing automation, or agency environments.
- Mandatory: Strong hands-on experience with Go High Level (applications without this will not be considered).
- Deep expertise in setup, automation, configuration, and optimization of Go High Level.
- Strong experience building and refining marketing funnels, workflows, landing pages, and customer journeys.
- Familiarity with Google Workspace, Zoom, and Zendesk or similar ticketing tools.
- Excellent written communication skills — clear, professional, and proactive customer updates are essential.
- Demonstrated ability to work independently in a remote setup while managing multiple deliverables simultaneously.
- Strong attention to detail, structured problem-solving, and troubleshooting skills.
- Leadership potential and interest in helping grow and mentor a future offshore team.
- Cultural alignment with a dynamic, growth-oriented team that values ownership, initiative, and accountability.
To succeed in this role, candidates must demonstrate proven ability in:
- Managing high ticket and project volume: Comfortable handling multiple concurrent client builds and requests without dropping communication or quality.
- Proactive client communication: Regularly provides clear status updates, confirms requirements, and flags risks early — without being chased.
- Strong calendar and workload discipline: Uses structured time-blocking, prioritization, and task systems to stay on top of competing deadlines.
- Escalation maturity: Quickly raises blockers or uncertainties to the team rather than working in isolation too long.
- Working effectively under pressure: Maintains quality, responsiveness, and professionalism in a fast-paced, high-expectation environment.
- Professional boundary setting: Able to balance client responsiveness with sustainable work practices and proper expectation management.
Your Responsibilities as a Senior GenieAI CRM Specialist would be:
Core CRM Execution
- Execute advanced CRM builds based on customer requirements submitted via ticketing or internal briefs.
Implement and customize sales funnels, automations, landing pages, and related marketing flows within GoHigh Level. - Ensure builds are accurate, scalable, and aligned with client objectives.
- Troubleshoot and resolve technical CRM issues efficiently.
Client & Ticket Management
- Provide timely, proactive updates to customers via Zendesk.
Confirm client requirements clearly before executing builds to avoid misalignment. - Maintain strong SLA adherence across tickets and projects.
- Ensure no client communication is left without response within agreed timeframes.
- Flag risks, delays, or scope concerns early to internal stakeholders.
Workflow & Time Management
- Manage multiple concurrent projects using structured calendar and task planning.
- Batch and prioritize work effectively to meet deadlines and SLAs.
- Maintain clear visibility of workload and proactively communicate capacity risks.
- Protect work quality while operating in a high-volume environment.
Cross-Team Collaboration
- Collaborate closely with the UK onboarding and support teams.
- Ensure smooth handoffs and accurate implementation of client requirements.
- Support continuous improvement of processes and documentation.
Quality & Performance Ownership
- Deliver consistent, high-quality builds supporting growing customer volumes (150+ onboardings/month environment).
- Take full ownership of assigned accounts and implementations.
- Maintain strong attention to detail even under time pressure.
Future Team Contribution
- Serve as a trusted senior support to UK stakeholders.
- Over time, assist in training and mentoring additional offshore team members.
- Contribute to building a scalable offshore delivery model.
If this sounds like you, then what are you waiting for? Come join us!
Our client is a business coaching and technology company helping small businesses grow. Their team is revolutionizing how entrepreneurs implement CRM and automation systems, with strong leadership and plans to double the client base in the next 12 months.
They are culture-driven, entrepreneurial, and focused on scaling smart — valuing people who take initiative, communicate clearly, and love building systems that work.
In this role, you'll play a meaningful part in transforming how thousands of businesses operate while becoming a key player in a high-impact, high-growth environment.
Your love for Boomering will jump-start with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System), Boomering provides a fun, rewarding, and stimulating environment where work-life balance meets a commitment to foster growth.
- Genuinely caring Leadership Team
- Competitive salary package
- Company-provided full set-up for desktop/laptop with a back-up internet
- HMO on the first day of hire
- 15 Vacation Leaves and 5 Sick Leaves
- Annual Performance Reviews
- Unlimited Employee Referral Incentives
- Employee Loan Facilities
- Social Clubs and Interest Workshops
- Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
- Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, and Premium Pays
About Boomering:
Boomering is an ISO-certified, leading BPO company in Clark Freeport Zone, Pampanga.
Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service, Transparency, Excellence and Partnership) are the framers of our continuing success.
Providing equal opportunities and a collaborative culture of excellence, Boomering is not just your average BPO. We are here to make a difference.
Future-proof your career and pursue your passion with Boomering! We want career thrill-seekers who are committed to growth as much as we are.
