MidFull TimeEN
About Kuoni Tumlare
At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.
Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.
We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.
About the Business
Japanspecialist is part of the JTB Corporation, one of the world's most prominent travel companies. Founded in Japan in 1912, JTB has grown into a global force in the tourism industry, employing over 18,500 people across 35 countries. At Japanspecialist, we are dedicated to offering unforgettable travel experiences to Japan and beyond. With our 360° approach to travel design, we create tailor-made journeys that cover flights, accommodation, guided tours, excursions, and other specialized arrangements.
Key Activities
Sales and Client Engagement:
Serve as a trusted advisor, offering personalized travel consultations via phone, email, and in person.
Craft bespoke itineraries tailored to individual travel preferences.
Maintain a high conversion rate of leads to bookings, ensuring exceptional client satisfaction.
Collaborate closely with our sales team to meet and exceed sales targets.
Ensure accurate documentation and seamless processes for internal reporting.
Provide timely follow-up and support to clients, from initial inquiry to post-trip feedback.
Handle invoicing and monitor payments with precision and professionalism.
Planning and Development:
Partner with marketing for travel fairs and promotional events.
Actively participate in travel fairs, events, and local initiatives.
Offer insights and assistance in creating package tours for our operations team.
Continuously expand your destination knowledge through self-learning and participation in workshops.
Native in Hungarian and fluency in English is a must.
Knowledge of Asia as destination is an advantage
Previous customer service and/or sales experience in the travel industry is preferred.
Exceptional communication skills to engage effectively with clients and colleagues.
Proficiency in Microsoft Office, experience with GDS systems (Amadeus) is a plus.
Demonstrated understanding of invoicing processes.
Proactive, self-driven, and takes ownership of their responsibilities.
A team player with a customer-centric mindset.
Culturally aware and adept at working in a multicultural environment.
Creative in problem-solving and adept at planning ahead.
What we will offer
Global Brand: Opportunity to work in an international environment spread across 33 countries and growing.
Stability: 100 Years at the top of our field and still pushing into new territory
Progression: We reward high performers and look to promote key talent internally
Learning and Development opportunities for growth and Upskilling
A Supportive Management Culture and autonomous working environment
Company Wide Bonus Scheme
Dedicated Employee Engagement Activities
Flexible & Hybrid Working
Annual Awards and Recognition for high Performers
Friendly and Collaborative work environment
