ExecutiveFull TimeEN
Key Responsibilities:
Customer Interaction: Engage with customers through various channels—phone, email, chat, or in person—to address inquiries, resolve complaints, and raising tickets provide information about solar products and services. Problem Resolution: Identify customer issues and provide appropriate solutions, ensuring timely follow-up to ensure complete resolution.
Product Knowledge: Maintain a comprehensive understanding of the company's solar products and services to assist customers effectively and provide accurate information.
Documentation: Record customer interactions, transactions, comments, and complaints accurately in the company's database.
Feedback Collection: Gather customer feedback to identify areas for improvement and contribute to enhancing the customer experience.
Required Skills and Qualifications:
Communication Skills: Proficient in English and Hindi, with the ability to convey information clearly and effectively.
Problem-Solving Abilities: Capable of identifying issues and implementing effective solutions promptly.
Empathy and Patience: Demonstrates understanding and patience when dealing with customer concerns.
Technical Proficiency: Familiarity with customer service software, databases, and tools.
Experience: A minimum of 2 years in a customer support or related role, preferably in the solar industry.
