Member Experience Officer

Looking to combine work, fitness, and fun? Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. Our ‘No Judgments’ philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.

Crunch Fitness is currently looking for a Membership Experience Officer to join their team on a Casual/Part-Time basis. This position offers approximately 20 hours per week, scheduled between Monday and Friday.

About Us:

We have a No Judgments philosophy here. It's our Monday-thru-every-day mantra. A simple philosophy that drives us to create a community and a gym for all. No judgments means room for everyone, regardless of shape, size, age, race, gender, or fitness level. No matter your workout of choice, we want you to feel good while reaching your goals.

Each of our clubs is company owned and has a local team who love to serve.

We’re on a mission to grow so we can impact more people the Crunch way. To do this, we live by the values that have shaped us from our humble beginnings in 2007.

We’re a diverse FAMILY, we care about people. It’s what keeps us HONEST, we choose to do what’s right, not easy. This desire is fueled by a PASSION to help people perspire to greatness. So strong it powers the POSITIVE vibes that keep us moving even through the tough times. It fires us up to always PIONEER ways to give our members the best.

All this, so we can testify of the FUN we have when delivering Love, Fitness, and Happiness to everyone daily.

The Role You Could Play:

• Crunch Product Guru: Develop and maintain comprehensive knowledge of all Crunch products to serve as an expert advisor to both Members and Team.
• Service Superhero: Going above and beyond to assist member to provide a Crunch level of exceptional service.
• System Whisperer: Possess admin-level knowledge of internal systems to troubleshoot.
• People Connector: Relationship building with Crunch members aimed at streamlining services while maximizing upsell and retention possibilities.
• Retention Champion: Work collaboratively with the sales and service teams to develop and implement effective retention strategies that align with Crunch values and goals.

What you'll get from working for Crunch:

• Career Progression and ongoing learning opportunities
• Complimentary Crunch gym membership for you!
• Health Insurance and Retail Discounts
• Opportunity to participate in Crunch Community Projects

Skills & Qualifications:

• Experience within a call center/customer care environment
• Upsell/Cross Selling experience
• Strong technical skills including proficiency in Microsoft Office365 Suite, including Excel
• Familiarity with CRM and software systems
• Experience with Live Chat, Ticketing and PBX systems
• Strong problem-solving and decision-making skills and drive for continuous improvement
• Excellent understanding of call center procedures
• Availability with up to 20 hours /week. Multiple shifts across Monday – Friday 10am – 7pm

If you believe this role is the next step for you, please send your Resume with a Cover Letter explaining how your experience positions you for this role. Click the APPLY button now!

Please note: We appreciate you applying for this role at Crunch Fitness. Due to the high volume of applications, we will only contact you if you’re up for an interview.

To take the next step with Crunch Fitness and join the mission to help people perspire to greatness, apply today!